Manager Account Services

2 weeks ago

Woodbridge, Canada BROCK WHITE Full time

**Job Summary**

**Major Tasks, Responsibilities and Key Accountabilities**

** ** Directs workflow for the creation of new accounts, updates to existing accounts, and creation of customer contact data

** ** Monitors the assignment of credit limits for new account and existing account and addresses compliance violations

** ** Manages the processing and storage of customer tax exemption certification records

** ** Work closely with reporting agencies to ensure our vendor is meeting service level agreement

** ** Manages teams onshore and offshore via various reports to include cycle time, accuracy and productivity. Sets priorities for specified functions and develops and supports strategic alliances with key business partners

** ** Responsible for selection, assessment and development of Associates. Motivates staff by setting realistic expectations, coaching and communication performance expectations regularly

** ** Participates in cross-function activities and initiatives

** ** Other duties as required

**Nature and Scope**
- Experience provides solutions.
- Ensures that work is performed consistently with company policies and procedures.
- Leads a group or team of support, craft, or lower level professional associates.

**Work Environment**
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.

**Education and Experience**
- Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.
- Preferred Qualifications

Preferred Qualifications
- 5 years of Manager experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- No weekends

Ability to commute/relocate:

- Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Account management: 5 years (preferred)

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