National Account Manager

18 hours ago

Woodbridge, Ontario, Canada Merchandising Consultants Associates (MCA) Full time

MERCHANDISING CONSULTANTS ASSOCIATES

Department: National Accounts

Location: Head Office – Woodbridge, ON

Job Type: Full-Time Permanent

MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA's top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile in-store support, so brands thrive where it matters most, on the shelf and in the hands of consumers.

Salary: $ 55,000 - $70,000 + bonus potential

Benefits: 3 weeks vacation, vehicle allowance, phone allowance, benefits after 3 months

Hours: 40 hours per week

Schedule: Monday to Friday, 8:30AM to 5:00PM

KEY RESPONSIBILITIES

Based out of our head office in Woodbridge, ON, MCA is seeking a National Account Manager to nurture key client relationships, drive program performance, and support the growth and success of our field teams. In this role you will manage top-tier CPG and/or confectionery clients, provide strategic insights, and work alongside National Account Coordinators to deliver exceptional client retention and organic revenue growth.

  • Build, maintain, and grow long-term relationships with assigned clients through regular touchpoints and trusted partnership.
  • Deliver clear, insight-driven client recaps on programs, highlighting wins and identifying opportunities for retention and upselling.
  • Manage customer projects end-to-end, ensuring on-time delivery while remaining agile to last-minute changes.
  • Follow up proactively with clients to resolve concerns, remove barriers, and maintain satisfaction.
  • Demonstrate strong financial acumen—manage budgets effectively and ensure all targets and KPIs are met.
  • Identify upsell opportunities and develop action plans to drive incremental revenue.
  • Introduce clients to additional MCA services and educate them on these value-added offerings.
  • Ensure the field is set up for success with clear communication and a commitment to operational excellence.
  • Communicate information clearly and accurately, both verbally and in writing.
  • Take the initiative to explore and suggest process improvements to enhance quality, efficiency and the customer experience.
  • Ensure surveys, program details and supporting documentation are properly set, translated and posted to the web in a timely manner.
  • Track performance metrics consistently and measure results against customer KPIs to ensure program success.

OUR IDEAL CANDIDATE

  • Holds a university or college degree in Business Administration or a related field.
  • Brings a minimum of 3 years' experience in account management or a related field.
  • Demonstrates strong written and oral communication skills, including effective presentation skills.
  • Is proficient with Word, Excel (including VLOOKUP, pivot tables,), databases, and email management.
  • Excels in planning, organization, and attention to detail, with the ability to manage multiple priorities simultaneously.
  • Is agile and adaptable – able to pivot quickly and effectively when clients make last minute changes or requests.
  • Is proactive, customer-focused, and results-driven.
  • Has a proven track record of client retention, relationship building and revenue growth.

APPLY NOW

Applicants must reside in the specified location and be legally eligible to work in Canada.

MCA is an equal opportunity employer and provides accommodations throughout the hiring process.

Apply now and join a people-first team committed to meaningful work and measurable impact.

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