Support Specialist

5 days ago

Bedford, Canada Megamation Full time

Key Responsibilities:

- Respond to client calls and answer the questions or solve the problems. Document all incoming calls in our CRM system.
- Demonstrate a caring and attentive attitude with clients at all times.
- Monitor our servers and solve issues if they occur. Perform server maintenance routines.
- Grow long term relationships with clients through communication and outstanding customer support.
- Provide support to internal Megamation users.

Required:

- College or University degree in Information Technology or equivalent work experience.
- Knowledge of Microsoft Windows, Windows Server, Microsoft Office.
- Good knowledge of PCs, peripherals, servers and network technologies.
- Familiarity with CRM or incident management tracking systems.
- Strong written and oral communication skills.
- High level of initiative, excellent problem solving skills.
- Analytical and time management skills.

Would be an asset:

- Client and team oriented work experience.
- Previous experience in a support position.
- Ability to work in a team environment with multiple offices.
- Familiarity with mobile technologies such as tablets and handsets.

Megamation Systems Inc. offers: a competitive salary; extensive health benefits; 3 weeks vacation; profit sharing plan; RRSP contribution, personal and professional growth development; annual computer allowance; in a small, fast-paced, collaborative team environment.

Who are we?

Megamations Systems.

Founded in 1984, Megamation is a leading provider of maintenance management software. We service a well-established base of clients in the USA, Canada, and Europe. Megamation provides customized maintenance management services to Manufacturers, School Boards, Universities and Hospitals with installations ranging from single sites to corporate-wide solutions.

Thank you for your interest in becoming a member of our team. Please note that only applicants to be interviewed will be contacted. Also, applicants must be authorized to work in Canada and speak fluent English.

Job Duties:

- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies

We are currently working a hybrid work model with a weekly schedule consisting of days in the office and working remotely.

**Salary**: $44,000.00-$46,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Customer Service : 1 year (preferred)

**Language**:

- English (required)

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