Tier 3 IT Support Specialist

19 hours ago

Bedford, Canada G23 Technologies Full time

**About G23 Technologies**
G23 Technologies, a subsidiary of Micco Companies, delivers trusted IT, Internet, and Audio Visual solutions across Atlantic Canada. Serving internal and external clients in warehousing, logistics, cannabis, and hospitality, we’re focused on growth, innovation, and lasting client partnerships.

**Position Overview**
G23 Technologies is seeking a Tier 3 Support Specialist to lead complex IT projects. This role is perfect for a senior IT professional with strong technical skills and a knack for client-focused solutions.

**What You’ll Do**:
**Advanced Technical Support**
- Resolve critical IT, networking, and cybersecurity issues escalated from Tier 1 & 2 support
- Conduct root cause analysis and implement long-term technical solutions
- Provide expert consultation tailored to client needs

**Project Management**
- Lead infrastructure upgrades, cloud transitions, cybersecurity enhancements, and system migrations
- Deliver client-focused IT strategies and ensure compliance with regulatory standards
- Oversee project documentation, planning, and execution

**Mentorship & Training**
- Support junior technicians through coaching and knowledge-sharing
- Deliver client-facing training sessions and documentation

**What You Bring**:

- 5+ years in IT support or managed services (MSP)
- Experience leading IT projects for external clients
- Strong knowledge of network security, Microsoft 365, servers, firewalls, and VPNs
- Familiarity with cloud platforms (Azure/AWS) and cybersecurity practices
- Excellent communication skills and a business-minded approach to IT
- Valid driver's license and willingness to travel within Atlantic Canada

**Nice to Have**:

- Microsoft, Cisco, or CompTIA certifications
- Experience with scripting (PowerShell, Python) or ERP/CRM systems
- Background in technical sales or consulting

**What We Offer**:

- Salary starting at $75,000+ based on experience
- Performance-based commission for new business
- Benefits: health, dental, vision, EFAP, and more
- Paid training & certifications
- Travel expense reimbursement
- Supportive, fast-paced team culture
- Employer product discounts
- Additional partner discounts

Pay: From $75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- Are you legally eligible to work in Canada?
- How many years of experience do you have in a client-facing IT support or managed services environment?
- Have you led IT infrastructure projects (e.g., system migrations, cybersecurity rollouts, network upgrades) from start to finish?
- Are you able and willing to travel across Atlantic Canada, including occasional overnight stays, to support client needs?

Work Location: In person

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