Tier 3 IT Support Specialist

1 day ago

Bedford, Canada G23 Technologies Full time

**About G23 Technologies**
G23 Technologies, a subsidiary of Micco Companies, delivers trusted IT, Internet, and Audio Visual solutions across Atlantic Canada. Serving internal and external clients in warehousing, logistics, cannabis, and hospitality, we’re focused on growth, innovation, and lasting client partnerships.

**Position Overview**
G23 Technologies is seeking a Tier 3 Support Specialist to lead complex IT projects. This role is perfect for a senior IT professional with strong technical skills and a knack for client-focused solutions.

**What You’ll Do**:
**Advanced Technical Support**
- Resolve critical IT, networking, and cybersecurity issues escalated from Tier 1 & 2 support
- Conduct root cause analysis and implement long-term technical solutions
- Provide expert consultation tailored to client needs

**Project Management**
- Lead infrastructure upgrades, cloud transitions, cybersecurity enhancements, and system migrations
- Deliver client-focused IT strategies and ensure compliance with regulatory standards
- Oversee project documentation, planning, and execution

**Mentorship & Training**
- Support junior technicians through coaching and knowledge-sharing
- Deliver client-facing training sessions and documentation

**What You Bring**:

- 5+ years in IT support or managed services (MSP)
- Experience leading IT projects for external clients
- Strong knowledge of network security, Microsoft 365, servers, firewalls, and VPNs
- Familiarity with cloud platforms (Azure/AWS) and cybersecurity practices
- Excellent communication skills and a business-minded approach to IT
- Valid driver's license and willingness to travel within Atlantic Canada

**Nice to Have**:

- Microsoft, Cisco, or CompTIA certifications
- Experience with scripting (PowerShell, Python) or ERP/CRM systems
- Background in technical sales or consulting

**What We Offer**:

- Salary starting at $75,000+ based on experience
- Performance-based commission for new business
- Benefits: health, dental, vision, EFAP, and more
- Paid training & certifications
- Travel expense reimbursement
- Supportive, fast-paced team culture
- Employer product discounts
- Additional partner discounts

Pay: From $75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- Are you legally eligible to work in Canada?
- How many years of experience do you have in a client-facing IT support or managed services environment?
- Have you led IT infrastructure projects (e.g., system migrations, cybersecurity rollouts, network upgrades) from start to finish?
- Are you able and willing to travel across Atlantic Canada, including occasional overnight stays, to support client needs?

Work Location: In person

  • Tier 2 IT Support Agent

    7 days ago

    Bedford, Canada Micco Companies Full time

    Location: Bedford, Nova Scotia Type: Permanent, Full-Time Department: IT/AV Support Reports to: Director, Operations **About Us** - **G23 Technologies**_ G23 Technologies is a technology company under the umbrella of Micco Companies providing advanced technology and AV solutions to a mixture of internal and external customers. Micco Companies is a...

  • Guest Experience Specialist

    24 hours ago

    Bedford, Nova Scotia, Canada Imagine Salon & Spa Full time

    Join Our Team Exceptional Guest Experience Specialist NeededAre you passionate about delivering top-notch service and creating memorable experiences? Do you have a natural flair for making people feel welcome and cared for? If you answered "yes," we want YOU to be part of our vibrant, growing teamAt Imagine Salon & Spa, one of the leading spas and salons in...

  • Support Specialist

    24 hours ago

    Bedford, Canada Megamation Full time

    Key Responsibilities: - Respond to client calls and answer the questions or solve the problems. Document all incoming calls in our CRM system. - Demonstrate a caring and attentive attitude with clients at all times. - Monitor our servers and solve issues if they occur. Perform server maintenance routines. - Grow long term relationships with clients through...

  • SEO Specialist

    2 weeks ago

    Bedford, Nova Scotia, Canada resulta Full time

    A Little Bit About UsPart of a global affiliate marketing team, our missions is to drive traffic and generate leads for our clients. We've built a team of talented marketing and technology experts who thrive in our evolving industry and are driven to be the best in market.Join us in transforming clicks into results.Your ImpactSome projects come along once in...

  • SEO Specialist

    7 days ago

    Bedford, Quebec, Canada Resulta Full time

    A little bit about usPart of a global affiliate marketing team, our missions is to drive traffic and generate leads for our clients. We've built a team of talented marketing and technology experts who thrive in our evolving industry and are driven to be the best in market.Join us in transforming clicks into results.Your ImpactSome projects come along once in...

  • AML Solutions specialist

    2 hours ago

    Bedford, Canada Randstad Canada Full time

    Join our team of AML Data Entry Processors as an AML Solutions Specialist. You will be responsible for inputting details of various transactions into a web application, supporting investigators in completing disclosures. Work is assigned daily via email from a Senior Manager.Position: AML Solutions Specialist - ProficientShift: Hybrid - 4 days onsite, 1 day...

  • AML Data Entry Specialist

    1 week ago

    Bedford, Canada Randstad Canada Full time

    Job DescriptionJoin our team of AML Data Entry Processors as an AML Solutions Specialist. You will be responsible for inputting details of various transactions into a web application, supporting investigators in completing disclosures. Work is assigned daily via email from a Senior Manager.Position: AML Solutions Specialist - ProficientShift: Hybrid - 3 days...

  • Document Control Specialist/technical Support

    7 days ago

    Bedford, Canada Municipal Group of Companies Full time

    The Municipal Group of Companies is a large, diversified organization engaged in all major aspects of the heavy civil construction, mining, and environmental services within the Atlantic Provinces. We are currently seeking a detail-oriented **Document Specialist** to join our Accounting Department based out of **Bedford, NS.** **Job Summary**: **Primary...

  • Technical Communication Specialist

    3 days ago

    Bedford, Canada Innovasea Full time

    Technical Communication Specialist / Bedford, Nova Scotia INNOVASEA / Aquatic Solutions Built for Life As a recognized leader in environmental monitoring and fish tracking technologies, Innovasea provides work-anywhere solutions that scientists around the world count on for real-time insights. We optimize our advanced acoustic telemetry tools and...

  • Client Experience Specialist

    7 days ago

    Bedford, Canada Investment Planning Counsel Full time

    **Client Experience Specialist** Investment Planning Counsel (IPC) is one of the fastest growing independent wealth management companies in Canada. We are a diverse group of people all driven towards one goal: helping advisors build a better business through a remarkable client experience. **About Us** We specialize in financial planning for individuals,...