Operations Support Specialist

2 weeks ago

Bedford, Canada FASco Distribution Full time

**Job Overview**

**Responsibilities**
- Customer Service: Provide excellent customer service by responding to inquiries, assisting with order status updates, and directing customer queries to the appropriate department.
- Warranty Processing: Process warranty requests and order parts as required.
- Inventory Support: Assist with inventory tracking and ordering of HVAC parts and supplies, ensuring adequate stock levels for distribution operations.
- Data Entry & Reporting: Enter and maintain accurate data in our inventory and sales systems, generating routine reports as needed.
- Document Management: Prepare various documents such as purchase orders, invoices, and service reports for accuracy and compliance.
- Sales Team Assistance: Support the sales team by processing customer orders, preparing quotes, and maintaining customer files.
- Shipping & Receiving: Assist with managing shipping schedules and tracking deliveries of HVAC products to ensure timely and accurate shipments.
- Vendor Relations: Communicate with vendors and suppliers, maintaining professional relationships and handling necessary paperwork.
- Accountant Assistance: Assisting with accounts payable or receivable as necessary.
- General Administrative Support: Perform other administrative duties as required by management, ensuring smooth day-to-day operations.

**Qualifications**
- Secondary School (preferred)
- Previous experience in an administrative role, preferably in a distribution or warehouse environment.
- Familiarity with HVAC products and industry terminology is an advantage.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software; experience with QuickBooks software is a plus.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work well both independently and as part of a team in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (required)

Work Location: In person

Expected start date: 2025-03-03

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