Customer and Administrative Services Lead

**Description**:
Our incredible team at Mosaic is looking for a
**Customer and Administrative Services Lead** (affectionately referred to as a Lead Admin) to join our progressive, mixed animal practice in Regina, SK on a full-time, permanent basis Sherwood Animal Clinic serves both Equine and Small Animal Clients.

**About Mosaic Veterinary Partners**

At Mosaic, our purpose is to help people help animals. Mosaic Veterinary Partners is elevating rural mixed animal practices through investment, management, and practice support, all while keeping our people and the animals we serve at the forefront. Mixed Animal medicine is what we do best, and the Mosaic crew is committed to supporting and leading practice teams by fostering an environment of collaboration, connection, and care. Looking for diverse caseload and a team of mentors to support your personal development? We think you might like it at Mosaic

**The Team and Community**:
We may be biased, but we think that our team at Sherwood Animal Clinic is pretty special. Our team is a close-knit group of professionals who will be the first to tell you how much they love working together. The Sherwood clinic is located on the outskirts of Regina, which offers all the conveniences of urban living with an incredibly welcoming, community feel. There are a variety of urban parks and wildlife areas to explore in the region, as well as an abundance of sport and recreation facilities, arts and cultural centres, and museums and performance spaces. There is truly something for everyone

**The Opportunity**:
The Lead Admin helps in all areas of the veterinary clinic from general administration, reception coverage and customer service. Duties may include;
- Greeting clients and pets,
- Differentiating routine cases from emergency cases;
- Scheduling appointments;
- Entering client, patient, and financial data into the computer;
- Generating invoices and explaining them to clients;
- Processing payments; and managing the retrieval and storage of medical records
- Maintaining the appearance and cleanliness of the clinic,
- Overseeing stock and inventory processes,
- Acting as a backup to the clinic manager to assist with accounting tasks and staff support.

The Lead Admin also assists doctors, technicians and the clinic manager where needed. Our employees are passionate and show great compassion for animals and their owners and understand the stress that patients and clients endure. As we are a mixed animal practice, applicants’ must be comfortable working around multiple species of animals.
** As
- Completed a minimum of a high-school degree;
- Competence and comprehension of the English language;
- A passion for what you do every day Enthusiasm, energy, and a positive attitude are a must;
- Exceptional problem-solving skills;
- Strong organizational skills;
- Demonstrated interpersonal and written communication skills, with the ability to remain calm under pressure;
- A minimum of 2 years’ office experience;
- Attention to detail;
- Cash and Inventory management experience;
- Previous industry experience or certification relative to the veterinary profession will be given preference;
- Knowledge of the equine industry and medical terminology would be considered an asset;
- A strong desire to build trusting relationships with clients;
- A positive team player attitude to enable our team to grow and flourish;
- The ability to lift 35+ pounds without assistance;
- Permission to work in Canada without sponsorship. We are unable to sponsor a work permit for this role.

**What do we offer?**:
Amazing perks

Mosaic is most proud of the mentorship that we are able to provide our clinic teams. Our Partnership team is comprised of team members who are world renowned in their fields (bovine and equine medicine, to name a few) and they love supporting development of our team members.

We also offer:

- Competitive group benefits;
- Competitive vacation time;
- Personal time and wellness benefits;
- Referral bonuses (where applicable);
- Continuing education hours and allowances;
- Staff discounts at the clinics.

**About Mosaic Veterinary Partners**: