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Service Administrator
2 weeks ago
**Build Your Career At Black & McDonald**:
Black & McDonald is an integrated, multi‑trade service provider that safely delivers high-quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100+ years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.
**About This Career Opportunity**
Reporting to the Service Division Manager, the primary responsibility of the Service Administrator is to assist in maintaining a productive and efficient Service operation within Regina and surrounding area. This will be accomplished through performance of administrative duties including managing the work order process, taking calls from clients, and ensuring that standard company procedures and specific instructions are followed. The Administrator will handle duties which would include dispatching technicians, posting of labour hours (time entry), equipment/materials and purchase orders to work orders, commenting and closing work orders, changing of work order statuses, maintaining asset data, managing work order back log, and WO preparation for invoicing.
**Duties and responsibilities include but are not limited to**:
- Work with Service Supervisor to ensure Preventative Maintenance (PM) Work Orders (WOs) are complete and are not outstanding for more than 30 days.
- Review PM hours (actual vs estimated) and notify Service Supervisor and Division Manager of discrepancies
- Customer Service duties; investigate and resolve customer inquiries/concerns and respond in a timely manner, obtain approval from all main contract contacts to complete an annual Customer Survey in order to maintain or increase service quality, and compile reports related to customer reviews
- Dispatch duties; taking service calls from customers, creating WOs/POs for technicians, ensuring work schedule is current, and consistent follow up on aging WOs with technicians
- HR related duties; updating employee database, accurate time entry and ensuring technician safety tickets are current
- Accurate and timely documentation and filing; submitting permits for plumbing, electrical and gas, creating WOs for project managers as requested, ensure Service Reports are received for PM hours worked on PM Work Orders, and maintain an organized system of filing for both hardcopy and electronic records
**Competency Requirements**
- Change Orientation
- Communicates Effectively
- Continuous Learning
- Customer Focus
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration
- Values and Respects Others
**Education & Skill Requirements**
- Minimum 5 years relevant experience or a diploma in administration required
- Computer skills including ERP/accounting experience and Microsoft Office Suite
- Ability to communicate clearly and effectively and relate to technicians, customers and co-worker needs
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended, but not required
- Previous use and knowledge of JD Edwards will be considered an asset
Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process.
