Customer Service and Administrative Coordinator

**Arrow Plumbing & Heating**

**Job Title**:Customer Service & Administrative Coordinator
**Location**:Regina, Saskatchewan
**Company**:Arrow Plumbing & Heating
**Website**:ArrowPlumbing.ca

**About Us**:at Arrow Plumbing & Heating, we’ve proudly served the Regina community since 1958, providing fast and reliable HVAC, plumbing, and electrical services. Our commitment to quality and customer satisfaction has been the cornerstone of our success. We’re actively growing our team and are looking for enthusiastic individuals to contribute to the continued growth of our brand in Regina.

**Responsibilities**:

- **Customer Support**: Serve as the first point of contact for our customers and address inquiries, schedule appointments, and ensuring a seamless customer experience. Directing to the direct department or person when other team members are needed to properly handle the customer call.
- **Customer Invoices**:Accurately review completed job invoices and payments to customers, ensuring proper amounts have been invoiced and proper payments have been collected. Correct invoicing or payment errors where needed. Prepare, send and collect payment for invoices when not completed by a technician.
- **Accounts Receivable**: follow up and collect on outstanding customer invoices
- **Dispatch Coordination**: Work closely with our dispatch team to schedule service and maintenance calls, optimizing technician assignments and availability.
- **Sales Team Coordination**: Coordinate with the sales team to arrange estimates and quotes for customers, maintaining efficient communication to meet customer needs.
- **Bookkeeping Support**: assist bookkeeping with invoicing review, customer collections, and inputting data into QuickBooks Online
- **Field Service Management**: Manage customer interactions and service records in ServiceTitan (our field management software), ensuring accurate and up-to-date information for smooth follow-ups and quick issue resolution.
- **Administrative Support**: Provide support to the management team on various administrative duties, including data entry, reporting, and assisting with company initiatives, as needed.
- **Outbound Customer Outreach**: Conduct periodic outreach to customers to promote our services, discuss seasonal offers, and schedule appointments.

**Qualifications**:

- **Experience**: 2+ years in customer service, administration, or a related role; experience in the HVAC or trades industry a plus.
- **Bookkeeping Knowledge**: Basic bookkeeping and invoicing experience; familiarity with QuickBooks Online is a plus.
- **Skills**: Highly organized with excellent communication and problem-solving skills; able to manage multiple tasks and maintain attention to detail.
- **Attitude**: Positive, empathetic, and professional demeanor with customers and team members; reliable under pressure and proactive in solving issues.

**Why Join Us?**
- **Competitive Compensation**: we offer wages that are above industry average because we recognize and value your skills and expertise
- **Time off**: we offer three weeks of vacation and the day off for your birthday
- **Comprehensive Benefits**:our benefits package includes health, dental and vision insurance, ensuring you and your family are well taken care of
- **Retirement Savings Plan**: RSP plan participation following one year of tenure
- **Professional Development**:we have a team oriented and mentorship culture to support your growth

Arrow Plumbing & Heating is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)
- Bookkeeping: 3 years (preferred)

Work Location: In person