Administrative & Dispatch Assistant

2 days ago

Coquitlam, Canada Overhead Door Co of Vancouver Full time

Overview:
ABOUT OVERHEAD DOOR CO OF VANCOUVER

With over 60 years in business, Overhead Door Co of Vancouver (OHD) has installed and serviced all types of overhead doors, garage gates and more. We are a family-owned and operated company, providing the best service and most experienced technicians in Western Canada. Holding the only distributorship of Overhead Door products in BC, OHD is proud to be part of a company that has created, named and led an entire industry with continuous innovation and design.

**We do safe. We do quality. We do it right. We are family.**That is what OHD is all about. Each day, our team shows up and embodies these values. It is because of this, that our team has an average tenure of over 15 years with the company and is helping us to continue to grow and expand year-over-year.

**Responsibilities**:

- Assist the lead Dispatcher in all aspects of day-to-day operations.
- Help generate the following day’s schedule for technicians, providing backup as needed.
- Handle incoming service calls and create service requests from customers, following OHD procedures and protocols.
- Assist the lead Dispatcher in assigning current day service requests to technicians based on skill sets and work requirements.
- Contact customers to schedule planned maintenance (PM) or to complete approved quoted repairs.
- Perform accurate and efficient data entry tasks.
- Operate phone systems to communicate with drivers and customers.
- Provide general office support.
- Maintain a clean and organized office environment.

**Skills & Qualifications**:

- Minimum of 1 year of experience in customer service, reception, or administrative roles.
- Familiarity with computers, MS Office, and the ability to learn new technologies.
- Strong customer service focus for both internal and external stakeholders.
- Team player with effective communication skills.
- Self-directed with strong time-management abilities.
- Ability to multi-task in a fast-paced, high-pressure environment.
- Excellent written and verbal communication skills.

**Why Join Us**:
We are committed to the professional development of our employees and believe in promoting from within. This role offers a clear path for career advancement and is an excellent opportunity for someone looking to grow in a supportive, growth-oriented company.

Pay: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

**Experience**:

- dispatching: 1 year (required)

Work Location: In person

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