Service Dispatcher
2 weeks ago
Description
Position: Service Dispatcher
Location: Port Coquitlam (Head Office)
Do you like to work in a fast-paced environment? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC team and let work, work for you.
As a Service Dispatcher, you will coordinate and schedule service calls for our Equipment Service Technicians, ensuring timely and efficient inspections, repairs, and installations across our customer network. You will act as the key communication point between customers, technicians, sales, and internal support teams.
Lordco Auto Parts is Canada's largest independently owned automotive parts retailer, with over 100 locations across Western Canada and is a family-owned and operated business since 1974. Start your career in customer service and grow with us today
We got you covered
Would you like to leave the dental office without any bill to pay? What about leaving the pharmacy without having to reach for your wallet? Our employees are our family, and we want to make sure they are taken care of. Your health and well-being matter to us, and we are dedicated to providing top-notch programs and plans to support you and your loved ones. We want you to feel valued and welcomed within our diverse, inclusive team, and here's how we do it:
- Extended Benefits for You and Your Family
- Health, Dental & Vision Care Insurance
- Life Insurance, Short-term and Long-term Disability Insurance
- Accidental Death & Dismemberment Disability
- Education and Savings Plans, RRSP matching
- Health and Wellness Program
- Employee & Family Assistance Program
- Generous Employee Perks and Discounts
- Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey
- Work Flexibility to fit your unique schedule
- Schedule, book, and dispatch inspections, service calls, and automotive lift installations
- Manage and adjust daily technician schedules to meet customer needs and respond to urgent requests
- Utilize Lordco's ERP systems, including Autoparts and Lunati Web App, to create work orders, update status changes, and track service activity
- Provide comprehensive administrative support for the Equipment Service department
- Confirm all scheduled installations, repairs, and inspections with customers
- Work with the Shipper/Receiver to segregate and prepare product for upcoming jobs, and ensure materials are accurately received into Autoparts
- Answer incoming calls and emails, qualify service requests, and route inquiries to the appropriate team member
- Maintain up-to-date product and equipment knowledge to better support technicians and customer inquiries
- Perform additional administrative or operational duties as needed
- Previous dispatching or scheduling experience in a service, trades, or field operations environment
- Working knowledge or interest in mechanical, electrical, or hydraulic equipment considered an asset
- Familiarity with automotive shop equipment is an asset
- Ability to occasionally lift up to 50lbs
- Proficiency with Microsoft Office and strong computer skills
- Comfortable working with numbers and being mathematically inclined
- Strong verbal and written communication skills
- Excellent attention to detail, time management, and problem-solving abilities
- A collaborative mindset and flexibility to assist with a range of tasks that support the success of the team
-
Service Dispatcher
1 week ago
Coquitlam, British Columbia, Canada BC FURNACE & AIR CONDITIONGING LTD. Full timeAbout UsBC Furnace & Air Conditioning is one of British Columbia's leading heating and cooling service providers. For over 35 years, we've specialized in residential HVAC installation, repair, and maintenance. Our team is dedicated to keeping homes and businesses comfortable year-round, with a reputation built on reliability, customer satisfaction, and...
-
Junior Service Coordinator
1 day ago
Port Coquitlam, British Columbia, Canada Clima design technologies Ltd Full timeJunior Service Coordinator – Join Our Growing TeamAbout Us:Clima Design Technologies Ltd is a fast-growing provider of innovative HVAC solutions, dedicated to delivering energy-efficient and cutting-edge systems to our clients.We are looking for a Junior Service Coordinator to support our Service Coordinator in managing daily service operations. This role...
-
Junior HVAC Service Coordinator
1 week ago
Port Coquitlam, British Columbia, Canada Clima design technologies Ltd Full timeJunior Service Coordinator – Join Our Growing TeamAbout Us:Clima Design Technologies Ltd is a fast-growing provider of innovative HVAC solutions, dedicated to delivering energy-efficient and cutting-edge systems to our clients.We are looking for a Junior Service Coordinator to support our Service Coordinator in managing daily service operations. This role...
-
Port Coquitlam, British Columbia, Canada Summit Valve and Controls Full timeCompany OverviewSummit Valve and Controls is a family-owned Canadian company established in 1992, specializing in valve, automation, and instrumentation products. We serve diverse industries including Oil & Gas, Water & Wastewater, Mining, and Marine, with a commitment to delivering engineered solutions and exceptional customer service. Our team values...
-
Operations Supervisor
6 days ago
Port Coquitlam, British Columbia, Canada Challenger Motor Freight Full timePrecision Parcel & Package Deliveries is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.If you require an accommodation at any stage of the recruitment process, please...
-
Operations Supervisor
6 days ago
Port Coquitlam, British Columbia, Canada Challenger Motor Freight Inc. Full timePrecision Parcel & Package Deliveries is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require an accommodation at any stage of the recruitment process, please...
-
Operations Supervisor
1 week ago
Port Coquitlam, British Columbia, Canada Challenger Motor Freight Inc. Full timePrecision Parcel & Package Deliveries is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require an accommodation at any stage of the recruitment process, please...
-
Operations Supervisor
1 week ago
Port Coquitlam, British Columbia, Canada Challenger Motor Freight Inc. Full time $50,000 - $60,000Precision Parcel & Package Deliveries is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.If you require an accommodation at any stage of the recruitment process, please...
-
Operations Supervisor
1 week ago
Port Coquitlam, British Columbia, Canada Challenger Motor Freight Inc. Full time $50,000 - $65,000Precision Parcel & Package Deliveries is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.If you require an accommodation at any stage of the recruitment process, please...
-
Customer Service Representative
2 weeks ago
Coquitlam, British Columbia, Canada Allredi Full timeThe Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part...
