Customer Sales and Service Call Centre Agent

5 days ago

Midland, Canada Deluxe Full time

This role is the primary customer contact during the Customer Ordering and or Service experience, communicating expectations to the customer, and ensuring that the process flows smoothly. Ensures a balance between customer satisfaction, retention and company profitability. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.- Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.- Maintains customer records by updating account information.- Attracts potential customers by answering product and service questions, suggesting information about other products and services.- Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.- Track issues and communications with customers- Understand and escalate any issues that arise during the order process

Basic Qualifications:
- Education and Experience: HS/GED and 1-2 years in sales, retail, customer service

Preferred Qualifications:
- Education: Associates (or certificate)- Experience: 3+ years

Additional Basic Qualifications:
Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
- Healthcare (Medical, Dental, Vision)- Paid Time Off, Volunteer Time Off, and Holidays- Employer-Matched Retirement Plan- Employee Stock Purchase Plan- Short-Term and Long-Term Disability- Infertility Treatment, Adoption and Surrogacy Assistance- Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

.

  • Customer Service and Sales Rep.

    1 week ago

    Midland, Canada DELUXE CORPORATION Full time

    Takes inbound sales calls. Processes orders, answer questions and sells products/services. Identifies sales opportunities by learning about the customer’s business and links customer needs to the products/services offered Identifies sales opportunities by learning about the customer’s business and links customer needs to the products/services...

  • Customer Service and Sales Rep.

    2 weeks ago

    Midland, Canada Deluxe Full time

    Takes inbound sales calls. Processes orders, answer questions and sells products/services. Identifies sales opportunities by learning about the customer’s business and links customer needs to the products/services offered Identifies sales opportunities by learning about the customer’s business and links customer needs to the products/services...

  • Insurance Advisor

    4 weeks ago

    Midland, Canada Todd Lalonde - Desjardins Insurance Agent Full time

    OverviewInsurance Advisor — Midland, ONJob Types : Permanent, Full-Time, Monday-FridayTodd Lalonde Insurance Agency has been in business in Midland for 35 years and continues to grow each year. We are looking for an ambitious professional to join our fun, supportive and successful team environment. As an Insurance Advisor, you will be responsible for...

  • Customer Service Coordinator

    1 week ago

    Midland, Canada Huronia Alarm & Fire Security Inc. Full time

    The Customer Service Coordinator’s main priority is providing superior customer service to Huronia’s valued customers. They work with their Manager/Supervisor, Alarm Service Manager and Technicians on a daily basis. The hours of work are 8:00am to 5:00pm, Monday to Friday, with a one hour unpaid lunch. **Responsibilities**: - Take lead on incoming...

  • Retail Sales/customer Service

    2 weeks ago

    Midland, Canada Huronia LeisureScapes Full time

    Looking to work in a fun industry? Join our Team! As a 2nd generation family business, Huronia Pools' team of professionals has created retreats for homeowners giving them their very own private oasis by providing pools, hot tubs, swim spas, water features and accessories for over 45 years. We are looking for individuals with unwavering client focus to join...

  • Sales Representative in Field

    4 weeks ago

    Midland, Canada Kognitive Sales Solutions Full time

    Sales Representative Role Location: Highway #93 South at Hugel Avenue, MIDLAND, ON, L4R 5K9. Kognitive Sales Solutions, in partnership with Canadian Tire, seeks highly motivated sales-oriented individuals to create excitement and connections with consumers in-store. As a Financial Sales Representative, you will educate and offer Financial Products on behalf...

  • Sales Representative in Field

    4 weeks ago

    Midland, Canada Kognitive Sales Solutions Full time

    Sales Representative Role Location: Highway #93 South at Hugel Avenue, MIDLAND, ON, L4R 5K9. Kognitive Sales Solutions, in partnership with Canadian Tire, seeks highly motivated sales-oriented individuals to create excitement and connections with consumers in-store. As a Financial Sales Representative, you will educate and offer Financial Products on behalf...

  • Sales Representative in Field

    2 weeks ago

    Midland, Canada Kognitive Sales Solutions Full time

    Sales Representative Role: Highway #93 South at Hugel Avenue, MIDLAND, ON, L4R 5K9 Kognitive Sales Solutions, in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on...

  • Retail Sales/customer Service

    3 days ago

    Midland, Canada Huronia Pools LeisureScapes Full time

    As a 2nd generation family business, Huronia Pools' team of professionals has created retreats for homeowners giving them their very own private oasis by providing pools, hot tubs, swim spas, water features and accessories for over 42 years. We are looking for individuals with unwavering client focus to join our retail sales associate team. Experience in...

  • Real Estate Agent

    1 week ago

    Midland, Canada Century 21 B.J. Roth Realty Full time

    Job Summary: We are seeking a motivated and experienced Real Estate Agent to join our team. As a Real Estate Agent, you will be responsible for assisting clients with buying, selling, and renting properties. Your role will involve providing exceptional customer service, negotiating contracts, and staying up-to-date with market trends. If you have a passion...