Manager, Business Administration and Performance

Manager, Business Administration and Performance (Housing Services)

**Job Number**:2109

**Job Type**: Full-Time
**Location**: 99 Regina St S - Public Health & Community Serv
**Job Category**: Other
**Number of Positions**:1
**Department**: Plan To End Chronic Homelessness
**Division**: Community Services
**Hours of Work**: 35
**Union**: Management/Management Support
**Grade**: Management/Management Support Grade 07
**Salary Range**: $102,128.94 - $127,661.17

**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum:

- Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

**The Role**
- Manages daily administration and business operations of Housing Services, ensuring the efficient use of human, financial, and physical resources across the Division. Manages projects and quality assurance functions in support of administration, policy and system changes, and facilitates with all housing program areas for coordinated and comprehensive improvements, consistent implementation, and alignment with overall strategic goals.

**Duties/Responsibilities**
- Supervises Social Planning Associates.
- Manages the efficient use of human, physical, and financial resources for Housing Services. Coordinates all personnel and operational projects, meetings and logistics related to wellbeing, equity, budget, union, HR, time entry, report writing and presentations, working closely with corporate and departmental partners for alignment and coordination.
- Manages alignment of staffing/people-related matters and issues for Housing Services as it relates to HR, corporate, and departmental standards and practices. Manages people resource planning. Participates in regular union-management meetings to support issues management. In collaboration and alignment with corporate HR, advises the Director and other managers on human resource and labour relations issues and practices. Identifies opportunities and provides input/consultation on internal reorganizations and reallocation/conversion of staff complement for discussion. Manages staffing requisitions with consideration to Housing priorities, and coordinates recruitment activities for approval.
- Works closely with leaders and staff in the Strategy, Performance and Partnerships Division to align divisional work with departmental projects, processes and policies.
- Manages compliance with policies, procedures, collective agreements, and legislation, and ensures operational policies, procedures, and benchmarks are established, implemented, and monitored. Analyzes existing practices, agreements, and processes, and identifies and leads opportunities for improvement.
- Manages the planning, care, and custody of divisional technology and equipment resources. Oversees facilities and IT related matters.
- Supports program managers with short and long-range planning in relation to their staffing, budget, and related business/operational needs, including contract administration and service agreement renewals. Supports the Division with budget analysis and working with Finance for budget planning and monitoring.
- Identifies and contributes to the development of divisional, departmental and corporate policies. Provides leadership for achieving performance and accountability indicators in assigned areas of responsibility. Manages staff compliance. Informs the Director regarding significant, difficult, sensitive issues.
- Manages project teams formed to conduct research, develop policy, implement programs, conduct contract negotiations, and resolve operational issues. Acts as project manager on major divisional projects.
- Manages compliance with departmental administrative policies and procedures. Evaluates and recommends changes to processes, systems, service levels, productivity standards, and results. Designs and implements programs to improve efficiency, reduce costs, and increase cost-effectiveness.
- Oversees data management standards, practices, and processes as part of quality assurance functions for divisional planning and accountability. Acts as a resource, creates and maintains resources/supports, and provides input into program