Assistant Manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The role of the Assistant Manager, Small Business Implementations is to lead, coordinate and facilitate the implementation of all small business into the Group Benefits portfolio. The ASM will be accountable for managing the day-to-day operations of the SBIS team, including mentoring, developing, performance and support for the Small Business Implementation Specialists. In addition, the ASM will support the Director of Implementations in ensuring continued work with our stakeholders within Operations to remove impediments within the business and continually enhance the Plan Sponsor and Advisor onboarding experience. The ASM will be expected to provide input into the development of the overall GB Service Model and any other Underwriting projects assigned.

**Key Accountabilities**

**Implementation (25%)**
- Presale support (as required)
- respond to RFPs, develop timelines and implementation strategies
- Monitor the effectiveness and productivity of the team; implement corrective actions as required. This includes facilitation of regular implementation checkpoints with Director of Implementations to communicate status of all projects
- Contribute to the ongoing improvement of processes and adoption of standard methodologies leading to continuous improvement in service quality (with focus on LEAN methodology)

**Leadership (50%)**
- Key accountabilities with the support of the Director of Implementations;
- Attract, develop, engage, inspire and retain key talent in a dynamic, fast-paced, competitive, ever-changing environment where customers are at the center of everything we do
- Lead a team of project management professionals
- Set clear goals and objectives with the support of the Director of Implementations and effectively manage performance to those goals and objectives
- Encourage personal learning and development; empower individuals to take charge of their own careers
- Encourage talent movement across the organization; build teams with complementing skills and diverse perspectives
- Create and sustain employee engagement with a focus on supporting the enhancement of our tools and documentation

**Case Management (25%)**
- Sound risk management decisions (eg. product design exception requests and expense management), including limiting exposure to high-risk plan designs
- Ensure all contracts and agreements owned by Underwriting are in good order, signed off in a timely manner by the Plan Sponsor and filed using the standard convention, including acknowledgement of high-risk plan designs where applicable
- Ensure and support timely reporting of potential operational losses

**What are we looking for**:

- University degree in any discipline or equivalent work experience.
- In-depth knowledge of Group Benefits, administrative practices and admin systems, is required
- 2 years’ experience in coaching, mentoring, technical training, and/or developing people for career growth.
- Excellent communication skills in both French and English, would be an asset.
- Resource management and leadership skills with ability to manage fluctuating workloads and priorities
- An independent thinker who will initiate change to improve the status quo. Someone who observes and identifies trends and recommends solutions to ongoing, chronic or emerging issues.
- Excellent negotiation, influencing, decision-making and client interaction skills
- Well-developed relationship building and relationship management skills
- Excellent change management skills and ability to lead change within the team
- Excellent oral and written communication skills
- Excellent customer service skills

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture -We lead with our Values every day and bring them to life together.
- Boundless opportunity -We create opportunities to learn and grow at every stage of your career.
- Continuous innovation -We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship -We build a business that benefi