Administration Manager

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Reporting to the Reginal Director, we require an enthusiastic, results-oriented Administrative Manager for our Service Delivery Centre (SDC) based in Waterloo
- Wellington. This position works collaboratively and proactively as a member of the Management Team to achieve operational objective in an effective and efficient manner.

**RESPONSIBILITIES**:

- Supervises administrative support staff to ensure operational performance and service targets are met.
- Fosters a continuous quality philosophy by ensuring that efficient and effective administrative systems support excellence in service delivery.
- Hires new staff to meet resource needs for administrative support services and coordinates their orientation and training.
- Educates, coaches and develops staff for overall success of the Team and SDC.
- Builds strong, cohesive high performing teams.
- Oversees the billing and revenue collection processes at the Service Delivery Centre.
- Oversees the technical requirements of the SDC admin and Leadership staff.
- Effectively manages employee performance and identifies and implements opportunities for professional development.
- Schedules administrative staff and proactively/appropriately anticipates coverage requirements and forecasting needs.
- Monitors and evaluates resource utilization in accordance with the operating plan, SDC
- objectives and CCAC/Private Pay Targets.
- Proactively identifies and raises issues and concerns and takes steps to resolve issues in a timely manner
- Generation of data reports for the Regional Director, Leadership Team and Service Coordination to support information - driven decision making.

**REQUIREMENTS**:

- Degree/Diploma in Business Administration or in a related discipline is preferred.
- 5 Years recent management experience within a fast paced, rapidly changing business environment that delivers services on days, evenings and on weekends.
- Knowledgeable of operational activities within a business unit, including billings, collections and scheduling.
- Availability to work days, evenings and week-ends.
- Strong written, oral, presentation communication skills.
- Ability to organize, prioritize and achieve outcomes with and through others
- Track record of leading by example, promoting positive employee relations and employee engagement.
- Exceptional customer service skills are required to effectively interact with staff, management and external customers.
- Strong customer service orientation.
- Intermediate computer skills in MS Office, Excel and Procura.
- Financial management and budgeting skills.
- Familiarity with workload statistics.
- Medical Records background is preferred.
- Other duties as assigned.

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We’re a great place to work, and we hope you’ll join our team.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health,
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**SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.** Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.