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Assistant Campus Manager

2 weeks ago

Vancouver, Canada ILAC Full time

**The Company**

Established in 1997 ILAC is one of the leading English Language providers in international education located in Toronto and Vancouver. Our mission is to provide the highest quality service, support and opportunities to our customers and employees. We provide English language training as well as professional certificates and diplomas to thousands of international students every year.

ILAC operates under, ILAC-Adult and Young Learner English Language programs, University Pathways and ILACIC-Private Career College accredited by the MAESD and PTIB.

**Role Overview**

The Assistant Campus Manager is responsible for supporting the Campus Manager (CM) in the following areas: teacher and student support, academic administration, and classroom management at their campus/timeslot(s). A strong entrepreneurial leader, the Assistant Campus Manager provides exceptional leadership support to the CM in order to ensure the support and service of ILAC teachers, students, and Student Services Specialists. Under the guidance of the Campus Manager, the Assistant Campus Manager provides administrative support and leadership on all academic processes including class changes, academic appeals, academic reporting, classroom standards, teacher/student support, engagement and communication.

**Assistant Campus Manager**

**Key Responsibilities and Capabilities Student Support**
- Taking a customer-centric approach, the Assistant Campus Manager will be responsible for the complete student experience at their campus/timeslot
- Leads the Student Services support team to ensure that all academic and student service processes are customer focused, expedient and reviewed for continuous improvement
- Helps the student services team to direct requests to the right channel, and supports in the resolution of any disputes
- With the guidance of the CM, receives and manages students’ class change requests, analyzing individual requests, noting trends, and providing feedback and recommendations.

**Classes**
- With the support of the CM, ensures that classrooms meet ILAC quality standards of delivery through continuous communication with and education of teachers and student services staff
- Responsible for academic appeal and conditional pass requests

**Teachers**
- Supports the CM to ensure that the teachers under their care are well prepared, highly engaged, up to date on all academic and relevant news at ILAC
- In consultation with the Academic Training and Development team, contributes to teaching quality and success through training and performance management
- Communicates class/level changes after the bi-monthly test dates Administration - Ensure that classes are started on time, monitors attendance, answers attendance related questions, etc.

**Job-Specific Competences**
- Entrepreneurial (Entrepreneurial) Leadership Style
- Customer
- Centric communication style
- Root cause problem solving skills
- Quality and excellence orientation
- Analytical skills
- Excellent interpersonal, communication, and presentation skills
- Planning and organizing skills, ability to manage multiple, competing, changing priorities in an extremely fast paced environment
- Exceptional Administrative skills
- Advanced Excel skills

**Job Types**: Full-time, Permanent

**Salary**: $47,000

All ILAC employees are expected to be fully vaccinated in accordance with the ILAC’s COVID-19 Vaccination Policy.
- ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process_

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