Student Central Assistant

5 days ago

London, Canada Western University Full time

**About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: **Responsibilities**: **Qualifications**: **Education**: - University degree **Experience**: - 2 years’ customer service experience - 1 year of administrative experience, preferably in higher education setting Knowledge, Skills & Abilities: - Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner - Knowledge of the services provided by the Office of the Registrar and an understanding of the structure of the University environment (e.g., programs, Faculties, services and requirements) - Ability to know when to consult a Manager on questions and complex situations - Excellent verbal and written communication skills and confidence dealing with a variety of people and situations - Ability to work in a manner that is compliant with confidentiality requirements - A strong record of teamwork with the motivation and ability to work independently with little supervision - Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations, especially when faced with upset clients, sensitive and confidential situations - Initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area - Strong attention to detail with an ability to process information with high levels of accuracy - Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions - Ability and willingness to stay abreast of technological developments and adapt to new policies and procedures - Demonstrated ability to work independently and take initiative and follow through on work assignments and take on new projects **Why Western?**: Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English. **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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