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IT Support Technician

3 weeks ago

Vancouver, Canada Alexander College Full time

The IT Support Technician is responsible for general oversight of the regular day to day functioning of IT services at one or more of the College’s campuses. The Technician is therefore the main point of contact for many employees’ IT needs on an ongoing basis. The Technician is further required to perform any reasonable tasks outlined by the Director of Campus Operations and IT Manager during the term of employment

**REPORTING RELATIONSHIP**:
Director of Campus Operations and IT Manager

**EMPLOYMENT TYPE**:
Full-time, Permanent

**WORK WEEK**:
The Employee will work during regular business hours, Monday to Friday for 37.5 hours per week (not including a 30-minute unpaid meal break per day). Due to the nature of the work, occasional evening and weekend shifts may be required.

**LOCATION**:
Burnaby and Vancouver campuses of Alexander College, and Vancouver campus of Alexander Academy. The technician’s time will be spent at each campus as required by the current projects and meetings. Must have flexibility to travel between campuses.

**EDUCATION & EXPERIENCE REQUIREMENTS**:

- Diploma or Degree in a relevant field;
- Minimum 2 years of experience in a technical support capacity.
- Skillful in troubleshooting technology-related problems in a busy working environment;
- Experience working with Active Directory, DNS, DHCP, Roaming profile, VLAN, VPN, and Virtualization (vSphere, ESXi6.0/6.5);
- Experience maintaining a ticketing and inventory system.

**QUALIFICATIONS**:

- Excellent interpersonal & relationship building skills;
- Excellent coordination skills;
- Superior team work capabilities;
- Superior oral and written communication skills;
- Ability to maintain professionalism and cordiality when working with others;
- Strong ability to take initiative and complete tasks as assigned;
- Strong familiarity with Office 365.
- A+ Certification is an asset.

**SPECIFIC RESPONSIBILITIES**:

- Meetings:

- The technician is required to attend such meetings as are necessary for the College’s general development. These typically include monthly staff meetings and monthly IT Division meetings.
- IT Support:

- Reports incident conditions immediately to senior/lead staff to expedite restoration of service or to eliminate the potential for a service disruption situation;
- Generates detailed Incident or Service Tickets;
- Notifies staff and provides regular updates on major system issues;
- Oversees basic operational processes and verification including desktop hardware and operating systems (e.g. Win 10) and standard suite of software (e.g. Office365) patches;
- Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness;
- Maintains Active Directory new users, server health reviews for student network;
- Monitors IT facilities including projectors, screens, and printers to ensure IT equipment operates consistently;
- Perform other duties, as requested.
- Reporting:

- Prepares daily IT Issue reports and campus-wide facilities monthly check reports, for submission to the Director of Campus Operations and the IT Manager.

**HOW TO APPLY**: