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IT Support Technician

18 minutes ago

Vancouver, Canada Control Alt Delete Managed IT Services Full time

Control Alt Delete Managed IT Services, an innovative IT Services Company, is looking for a full-time Technical Support Desk Technician / IT Help Desk Analyst (Level II). - Are you computer-savvy and skilled in customer service? - Do you want to work for a company with no limits on what you can achieve? - Would you like to work in a goal-oriented atmosphere that is friendly and supportive? - If so, please read on **ABOUT Control Alt Delete Managed IT Services** We are a managed IT support services provider with a strong focus on client experience. We help small and mid-size businesses with all their networking, computer, security and general IT needs so they can provide their clients with an exceptional user experience. We focus on building a Strong, Supportive, and Cohesive Unit with all our customers. Our Company's strength is the talent that we hire. We offer increased opportunity, a long-term career path and a "work hard, play hard" culture with a fun competitive spirit (chili cook-offs, Nerf wars, and other fun contests). **A Day In The Life As A Technical Support Desk Technician / IT Help Desk Analyst (Level II)** As a Technical Support Desk Technician / IT Help Desk Analyst (Level I & II), you are often the first point of contact for our clients. Using your exceptional customer service, problem-solving, and communication skills, you will provide them with remote technical assistance for common computer issues. You also get to configure new equipment, systems, and software for customers as well as perform routine maintenance tasks on computers and servers. With attention to detail; you fully document your actions and results including detailing the clients' computer environment and configurations. Do you have strong and persuasive written and verbal communication skills including the ability to explain technical information in layman's terms? Can you build rapport quickly and handle stressful situations in a congenial manner? Do you work well both independently and as part of a team? Are you organized and able to prioritize multiple tasks effectively in order to achieve defined objectives? Do you have the interpersonal skills necessary to establish and maintain good working relationships with clients and coworkers? If so, then you might just be perfect for this Technical Support Desk Technician / IT Help Desk Analyst (Level II) position You have a positive, can-do attitude and always do all you can yourself, but are also efficient about escalating more advanced support requests as appropriate. Your real superpower is your exceptional aptitude for customer service. You participate in team meetings by reporting the status of action items and helping to identify and resolve service delivery and customer issues. Your ability to listen to our clients' needs and help them feel heard and valued as you solve their issues is invaluable, not only to them but to our success as a company **Qualifications For A Technical Support Desk Technician / IT Help Desk Analyst (Level II)** - Diploma or Bachelor's degree in an IT-related field OR or an equivalent combination of education and experience sufficient to successfully perform the essential duties of this job - Strong technical knowledge should be supplemented with certifications and/or industry experience - Brand familiarity of Acronis, Microsoft, PFSense, Sophos, Synology, Ubiquiti - Working knowledge of Autotask and Datto RMM or a related MSP platform. - Good knowledge of and ability to troubleshoot Windows client OS, Windows Server 2016/2019 (incl. Virtual Environments), SharePoint and Office 365, Mac OS X, G Suite - Network Troubleshooting, Firewall Issues, Remote Access and more. - Level 2 technicians must have the ability to engage in advanced and complex solutions and serve as an escalation point for Level 1 technicians. - Self discipline and time management - Able to work independently * **Work Schedule** This is a full-time, non-exempt position. Business hours are Monday - Friday between 9 am and 5 pm. **Job Types**: Full-time, Permanent Wage: $25-$35/hr depending on experience Ready To Join Our Team? * * *Our location has taken the following COVID -19 Precautions: - Hand sanitizer, and masks on site. **Salary**: $30.00-$40.00 per hour **Benefits**: - Dental care - Extended health care - Flexible schedule - Work from home Schedule: - 8 hour shift **Education**: - Secondary School (preferred) **Experience**: - IT support: 2 years (required) **Language**: - English (required) Licence/Certification: - Drivers License (required) Willingness to travel: - 25% (required) Work Location: In person