IT Support Technician

1 week ago

Vancouver, Canada SELC Full time

**IT Support Technician**

**If you are looking for a challenging yet inclusive and meaningful career in a post-secondary institution, JOIN US at SELC**

SELC College is a fast-growing private post-secondary DLI (designated Learning Institution) duly accredited by PTIB and EQA in British Columbia.

SELC believes that every member of the team is valuable to its success. It’s unique, personal and nurturing culture transcends warmth, empowerment, psychological safety, growth and meaningful careers for everyone. Like a “Beacon of Light”, we learn together and guide each other forward so that stakeholders and every student at SELC can witness - the “SELC Way”.

**URGENTLY, we are looking for a full-time IT Support Technician.**

**Specific details of the job consists of**:

- Prioritize and response to staff and instructors service desk requests.
- Assist the Systems Manager as required for technical issues
- Provide the day-to-day administration and operational support for Windows
- Complete new accounts setup in our SIS system
- Follow instruction to solve frequent problems when they arise
- Coordinate computer equipment repairs with manufacturer service providers as required
- Provide users training as needed
- Manage client hardware and software inventory
- Install software when required
- Create and deploy system images
- Achieve performance target
- Collaborate and communicate effectively with team members
- Responsibly and effectively handle issues
- Looks for ways to improve customer experience
- Promote and model SELC values, culture and brand promise
- Continuously build professional and technical expertise
- Perform other technical duties as required

**In order to be successful for this role, you need to have the following qualifications**:

- Diploma or certificate in information technology from an accredited educational institution
- 1+ years of direct frontline technical support experience
- Knowledge of and experience with Server and Desktop Windows operating systems
- Knowledge of and experience with Student Information System would be an asset
- Knowledge of and experience with Salesforce is an asset
- Knowledge of and experience with Microsoft 365 and Google G-Suite
- Knowledge of and experience with Microsoft Azure and AWS Cloud Services
- Knowledge of and experience with Networking and/or IT security is an asset
- Requires excellent customer service skills, specifically the ability to deal effectively with end users
- Requires ability to work independently and to increase knowledge and skills through self-learning
- Must have excellent English written and verbal communication skills
- Strong team player and positive contributor
- Well-developed analytical, problem-solving, and decision-making skills
- Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
- A strong customer experience focus
- A passion for life-long continuous learning and professional achievement
- Successful completion of a criminal record check

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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