Support Technician

3 days ago

Vancouver, Canada Quicktech Full time

ROLE : Support Technician - Entry Level DESCRIPTION:  Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver​ MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise WHO WE ARE:  We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth. CANDIDATE EXPECTATIONS / OUTCOMES: CUSTOMER SATISFACTION : Achieve 100% customer satisfaction providing excellent client support EDUCATION :  Achieve two annual course certifications within your field PROMPT: Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment PROFITABILITY: Achieve under 5% of recurring problem ticket re-opens KNOWLEDGE OR ABILITIES REQUIRED: Sets high standards and goals Shows creativity and innovation Shows strategic thinking and visioning Able to learn quickly Strong customer relationship skills Shows integrity and honesty Shows proactivity and initiative Has exceptional work ethic Excellent listening and communications skills, both verbal and written. Organized, detail oriented and self-motivated Remain calm under pressure Ability to remain in contact with the client thru the completion of the incident Problem-solving abilities and ability to meet reasonable deadlines. Ability to build positive and collaborative relationships Willingness to develop professionally Ability to work with little supervision Ability to work on multiple priorities and/or projects simultaneously Ability to switch gears and move on to unrelated issues with ease Ability to provide and maintain detailed documentation on each job Knowledge with basic networking configurations Experience in Windows 7 Operating Systems to current Experience in Microsoft Office applications from 2010 to current PREVIOUS EXPERIENCE RECOMMENDATIONS: A+ Certification is preferred NET+ Certification is preferred Microsoft Certified Desktop Support Technician (MCDST) 1+ years’ experience in computer network management is required Experience in managing end client networks is preferred BENEFITS: $300 Annual Wellness Funding Health, Dental and Vision Coverage Hybrid Work Environment Team lunch Thursdays Free parking Close to Skytrain

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