IT Support Technician Ii

4 days ago

Vancouver, Canada Associated Engineering Group of Companies Full time

**Job Description**:
We are looking for an** IT Support Technician II **to join our **Vancouver **office. The IT Support Technician II will use our Corporate IT Service Desk tool and provide technical support to staff with the use of information technology, using a client service approach. This role will also liaise with the Director of IT and Service Desk Coordinators and other IT Support Technicians in the company. The IT Support Technician will also deliver some end-user training; assist in the preparation of IT-related capital budget; and provide local hands-on support for remote IT System Administrators working in the Corporate IT Operations team. This position is a support role within the subsidiary operation, working under service objectives for local staff.

Duties include the following:

- Function as a skilled part of the Support Technician team, providing local support and back-fill support for other Associated Engineering locations.
- Operate as a remote extension of the Corporate IT group as needed.
- Work to deliver the services defined in the Service Objectives for Subsidiary IT Services.
- Monitor the Service Desk, handling support and service requests and documenting outcomes.
- Provide Support for the following:

- Laptop and desktop computers and end-user software.
- Smartphones.
- Creating and managing user accounts and passwords.
- Maintain the IT asset inventory for subsidiary IT assets.
- Assist other IT support technicians with problems and workload as needed.
- Decommission and dispose of retired IT equipment.
- Assist in the generation and maintenance of the subsidiary capital budget, and monitor expenditures.
- Assist in maintaining IT administration documentation.
- Perform other related duties as assigned.

**Job Requirements**:
Skills and Experience:

- 2+ years previous experience in a Help Desk Analyst / Support role preferred (preferably on an internal IT helpdesk).
- Degree or diploma from an accredited post-secondary institution in IT, IS Management, Computer Science or Engineering, or Systems Management.
- Excellent interpersonal skills.
- Service oriented and a committed team player.
- Strong spoken and written communication, documentation, and organization skills.
- Ability to work under pressure.
- Ability to handle confidential information.
- Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
- Familiar with ITIL service delivery.
- Experience with ITIL-oriented service desk tool(s).
- Advanced Windows and Active Directory proficiency and troubleshooting skills.
- Microsoft 365 and Entra AD skills.
- Advanced TCP/IP network troubleshooting skills are an asset.
- Familiarity with Microsoft Teams.

The salary range for this position is $58,240.00 - $79.040.00 and is commensurate with experience relative to this position.

  • IT Support Technician

    4 days ago

    Vancouver, Canada Control Alt Delete Managed IT Services Full time

    Control Alt Delete Managed IT Services, an innovative IT Services Company, is looking for a full-time Technical Support Desk Technician / IT Help Desk Analyst (Level II). - Are you computer-savvy and skilled in customer service? - Do you want to work for a company with no limits on what you can achieve? - Would you like to work in a goal-oriented atmosphere...

  • Graphics Technician Ii

    2 weeks ago

    Vancouver, Canada Vancouver Art Gallery Full time

    **Graphics Technician II (Installer)** **VANCOUVER ART GALLERY** **3 Casual Positions** The Vancouver Art Gallery believes creativity is fundamental to an open and engaged world. Bring your experience in Graphics to one of Canada’s leading arts institutions in the heart of downtown Vancouver. Reporting to the Designer of Exhibits, Graphics and...

  • Tier Ii Field Service Technician

    5 days ago

    Vancouver, Canada Stealth Monitoring Full time

    Stealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, Stealth is hiring a Field Service Professional for the Mobile market. The core responsibilities of the Field Service Tech II include: **Maintaining and Troubleshooting** - Analog and IP based CCTV Systems - Access Control Systems - Intrusion...

  • Maintenance Technicians Ii

    7 days ago

    Vancouver, Canada SpeedwayRegion50. Full time

    **JOB SUMMARY**: This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven/Stripes stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position reports to the Area Facilities Manager. **KEY...

  • Mst Maintenance Tech Ii

    7 days ago

    Vancouver, Canada 7-ELEVEN Full time

    **HIRING IMMEDIATELY**: **Multi Skilled Maintenance Technician II - Join the 7-Eleven Family!** **Ready to work with the world’s most iconic convenience brand?** We’re hiring a **Multi Skilled Maintenance Technician II**to join our team and help keep our stores running smoothly. Whether it’s ensuring our famous Slurpee machines are always at the...

  • Technician Ii

    5 days ago

    Vancouver, Canada Paladin Technologies Full time

    **P**aladin Technologies is a rapidly growing low-voltage building technologies company that offers an exciting and rewarding workplace for individuals passionate about technology and innovation. With a strong focus on employee development, safety, and teamwork, Paladin provides a supportive environment where your contributions are recognized and valued....

  • Solutions Consultant Ii

    2 days ago

    Vancouver, Canada Ada Support Full time

    Remote - Vancouver At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations —...

  • IT Support Specialist Ii

    2 weeks ago

    Vancouver, Canada Nucleus Full time

    **Supercharge your career at Nucleus Networks!** What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and...

  • IT Support Specialist Ii

    2 weeks ago

    Vancouver, Canada Nucleus Full time

    **Supercharge your career at Nucleus Networks!** What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and...

  • Travel Technician Ii Power

    2 weeks ago

    Vancouver, Canada Aggreko, LLC Full time

    Around the world, people, businesses, and countries are striving for a better future. A future that needs power and the right conditions to succeed. We’re the people who keep the lights on and control temperature. We are hiring immediately for full time Travel Technician II Power a role that is critical in making sure our customers get the electricity,...