Technical Support Administrator

**JOB OVERVIEW**
- **Essential Functions**:_
- Support end users with their mobile and desktop phone systems
- Manage internet access for each location and liaise with service provider support
- Acquisition and installation of software related to company business requirements
- Administration of Microsoft 365 (Azure) environment, setting up accounts, managing Multi Factor Authentication and performing regular security reviews
- A thorough knowledge of Microsoft Domain administration including;
- Active Directory maintenance.
- Printer Deployment and management.
- DHCP and DNS administration and monitoring.
- Application and Windows OS Updates.
- Knowledge of Virtualisation and Cloud technologies including VMware, Proxmox, AWS
- Asset Inventory management for all corporate IT hardware and devices
- Acquisition and support of printers and other network peripherals
- LAN network management, monitoring, and redundancy provision
- Environmental management for servers, airflow, Power/UPS systems, backup generators
- Project planning and implementation
- After hours support for multiple sites
- Any other relevant duties to keep the IT infrastructure running smoothly 24/7
- **Software/Application Experience desired**:_
- Atlassian JIRA Service Management
- VMware vSphere and Workspace One
- Microsoft:

- Microsoft 365 (Azure) environment
- Windows OS (10 & 11)
- Office Suite, including Teams and SharePoint
- VOIP Phone systems, including Bell Total Connect and TELUS/GoCo
- **Transitional Functions**:_
- An ability to learn new technologies quickly
- An understanding of Cyber Security and the need to define and set expectations to protect users from such threats
- **Minimum Qualification Requirements**:_
- Post secondary/university **degree** in Information Technology/Computer Science, or equivalent combination of education and experience
- Minimum of five (5) years of customer facing experience in an IT infrastructure or systems admin role with local and remote troubleshooting and desktop support
- **Desired Competencies**:_
- Excellent communication skills in English both verbal and written, with an emphasis on strong customer service and relationship building
- Ability to multi-task and execute fast-paced solutions in a quick and accurate manner.
- Handles confidential information with utmost discretion
- Highly organized, with an ability to keep track with excellent record keeping abilities
- Able to prioritize volumes of work load in a deadline-driven work environment
- Excellent time management and organizational skills
- Able to exercise good judgment and be a professional and good team player
- Ability to keep and provide reports to senior management on demand
- **Additional Notes**:_
- This is an office based onsite position and not a work from home opportunity

**About the Organization**

With a rich history spanning almost 70 years, Reimer World Corp. has proudly grown to become one of the largest privately-held national transportation companies in Canada, with professional staff located from Quebec and Ontario across the West to British Columbia and Territories.

With corporate headquarters based in Winnipeg and more than 50 terminals across Canada, Reimer World Corp offers a full range of transportation-related services including regional LTL (less-than-truck load), expedited long-haul, bulk hauling, intermodal, warehousing and distribution, freight brokerage and logistics to all segments of the Canadian economy.

Through internal growth and strategic acquisitions, Reimer's increasing coverage has been the result of the company's ability to recognize and respond to new transportation methods and the latest technology. Seeing opportunities in a fast-moving economy has enabled Reimer to continually be at the forefront of the transportation industry, providing sustainable solutions now and into the future.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person