Technical Support Supervisor

2 weeks ago

Winnipeg, Canada Evident IT Inc. Full time

Education:

- Expérience:
**Education**:

- College/CEGEP
**Work setting**:

- Help desk
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Communicate technical problems, processes and solutions
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- MAC
- Networking software
- Networking hardware
- File management software
- Security software
- Database software
- MS Office
- MS Windows
- SQL
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
**Experience**:

- 1 year to less than 2 years
**Health benefits**:

- Disability benefits
- Health care plan
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week

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