Technical Support Technician

4 days ago

Winnipeg, Canada Dyna-Pro Environmental Full time

Do you enjoy fixing equipment, but don’t like getting your hands dirty? Dyna-Pro has the perfect position for you

Dyna-Pro Environmental is a leading vertically integrated manufacturer, seller, and servicer of Self-Serve Water Dispensers and Water Purification equipment across Canada. We are seeking an organized and detail-oriented individual to join our Service Team.

**The Role**: As a member of our Service Team, you'll play a crucial role in ensuring the smooth reliable operation of our equipment for customers across Canada. Here's what you'll be doing:

- Provide technical phone support to customers, addressing complex mechanical and electronic issues promptly and efficiently.
- Create, track and process work orders and sales orders.
- Coordinate with our Parts and Shipping Departments to fulfill customer needs promptly.
- Support our own Field Service Technicians with technical and customer support guidance.
- Locate, hire, and manage subcontractors to complete repairs on-site.
- Work regular Monday-Friday office hours, as well as provide after-hours emergency technical support on a rotating on-call basis.
- Demonstrates excellent communication skills, both verbally and written in English.(French or additional languages not required but would be considered an asset)
- Has strong project management skills. The ability to manage time, inventory, project costs, and deadlines.
- Shows the ability to solve problems and communicate a solution efficiently and effectively.
- Enjoys working in a team as well as independently in an office setting.
- Thrives working in a fast-paced environment managing multiple projects at a time.

**This is not an IT - Tech Support Job**:

- Work experience only supporting computer software and hardware will not be given much weight for this position.
- This type of support is designed for those with an electronics, electrical, mechanical or plumbing background.

**Job Types**: Full-time, Permanent

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Winnipeg, MB R3H 0T3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live in Winnipeg?

**Language**:

- English (required)

Work Location: In person

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