Call Centre Representative

2 weeks ago

Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

**NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. This is a temporary hybrid remote work position. Training period will be conducted 100% in the office.**

**WORKING HOURS**: 11:30AM - 8:00PM

**COMPANY OVERVIEW**:
For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

**JOB DESCRIPTION**:
The purpose of the administrative function at Lakeside Gas Services is to deliver superior service through accurate data entry, aid with correspondence, record keeping and filing, while providing information to customers and maintaining the accuracy of databases.

**PRIMARY RESPONSIBILITIES**:

- Receive, process, and schedule requests for residential/commercial service as appropriate.
- Respond to customer requests and schedule timely service appointments.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Demonstrates a strong customer service orientation and takes responsibility for follow up to ensure customer needs and expectations are satisfied.
- Maintain regular and consistent communication with Technicians and customers.
- Issue correspondence as per predetermined schedule.
- Keep records of all conversations in our call center database in a comprehensible way.
- Identify areas of improvement based on the organization's strategic direction within areas of responsibility.
- Participate as needed in special department projects and other duties as assigned by department leaders

**EXPERIENCE**:

- 1-2 years Administrative and/or customer service experience
- Experience in office administration/office setting is an asset.

**EDUCATION**:

- Must have obtained an Ontario high school diploma or equivalent.
- Must have obtained a post-secondary diploma in Business Administration or equivalent

**WORKING AS A CUSTOMER SERVICE REPRESENTATIVE, YOU SHOULD HAVE**:

- A Passion for helping people
- Stellar attendance and punctuality are a must
- Suitable at home work environment
- Motivated to be a consistent performer

**Job Types**: Full-time, Permanent

**Salary**: $19.50 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Evening shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you legally entitled to work in Canada with valid documentation?
- Are you willing to undergo a background check, in accordance with local law and regulations?
- Can you work overtime if necessary?

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 1 year (preferred)

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