Call Centre Representative

5 days ago


Mississauga, Canada FNF Canada Full time

FNF Canada, a division of Fidelity National Financial, is one of the country’s largest providers of title insurance and ancillary services. With our continued growth in Canada, we are seeking a Call Centre Representative on a full-time contract basis for a 6 months. This is Hybrid work model

**Primary responsibilities**:

- Administer the “end to end” creation and completion of appraisal files
- Monitor and manage file progression throughout all levels of the file “life cycle”
- Provide both incoming and outgoing communication instructions to appraisers in support of compliance requirements, file assignments and process expectations.
- Resolves routine issues and escalates as necessary
- Manage incoming and outgoing communication with our client lender community
- Develop strong customer and supplier relationships that result in reduced supplier expenses and increased customer satisfaction.
- The hours of work are from 12pm-8pm

**Qualifications**:

- 1-2 years’ experience in the call center environment
- Prior experience in an office environment, property appraisal and/or mortgage industry preferred
- Proficiency in MS Office suite software
- Strong organizational skills
- Excellent oral and written communication skills
- Ability to work in a Team environment
- Client-service orientated with a professional telephone manner.

Disclaimer:
**Job Type**: Fixed term contract

**Experience**:

- Call center or customer service: 1 year (preferred)

Work Location: Hybrid remote in Mississauga, ON L5T 2X9



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