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Call Center Representative

3 weeks ago

Mississauga, Canada Revitasize Full time

_**Here at Revitasize we are more than just a juice company. We are the idea that you can live a healthier life. At Revitasize we understand that within our daily hectic schedules, it can be difficult to give our bodies the vital nutrients it requires to function at it’s finest.**_
- **Revitasize’s passion is to bring you cold-pressed, fresh, raw organic juices daily, as well as full menu of on the go healthy organic options. It is deeply rooted in our values that we provide you with the healthiest tools to revitalize your mind, and body. We want you to have it all.**_

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You are responsible for meeting personal and team targets as well as our customer satisfaction.

**_Responsibilities: _**
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.
- **Requirements**:_
- Prior experience with customer service or call centers in relevant job roles.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: $13.00-$25.00 per hour

**Benefits**:

- Company pension
- Dental care
- Flexible schedule
- Paid time off
- Work from home
Schedule:

- Day shift
- Monday to Friday
- Night shift
Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)
**Experience**:

- Customer service: 1 year (preferred)