Order Desk Administrator

**Active Exhaust Corp.** is a leader in the design, test, and manufacture of exhaust systems for a broad range of global customers. With more than 550 employees worldwide - many of whom have been with our company for over 30 years—our global footprint ensures we can execute through state-of-the-art processes within North America, Europe, and South and East Asia.
As a world leader in the design and manufacturing industry, Active Exhaust is seeking an eager and enthusiastic experienced **Order Desk Administrator **to join our successful Toronto team immediately. We are looking for a talent with solid professional skills in the manufacturing industry who can provide a superb customer experience.**
The Order Desk Administrator is responsible for providing excellent communication and organizational service to our internal and external customers, coordinating and executing a broad range of customer service activities for our company, and contributing to the efficient day-to-day operations of the Customer Service department. As a member of the Sales and Program Management team, this role is part of a high-performing work system that emphasizes teamwork and excellent customer service.
This position reports to the Customer Service Manager.
**What you will be doing**:

- Processing sales orders, which includes verifying correct pricing, and part numbers, and ensuring all company policies have been followed
- Tracking the status of customer orders order using internal tools and processes
- Manage, analyze and reconcile customer order movements both internally and externally
- Monitor and coordinate customer purchase order releases and cancellations
- Tracking recurring issues that arise in the order entry process and proactively recommending solutions to improve the process
- Handling complaints, settling disputes and negotiating with both internal and external customers
- Analyzing forecast information to compare and identify the underlying principles, reasons, and facts behind movement changes
- Monitoring order trends
- Reviewing orders for completeness according to business rules and forwarding incomplete orders for review by other departments
- Conferring with production, sales, and shipping to expedite or trace shipments
- Checking inventory records to determine the availability of the requested product
- Calculating and compiling order-related statistics, and preparing reports for management
- Participate in and complete special projects as assigned, including automation efforts, system testing, and customer research, and represent Active Exhaust in company projects and meetings
- Developing constructive and cooperative working relationships with others, and maintaining them over time
- Assisting with new product releases and other projects
- Other duties as required

**What you bring along**:

- Post-Secondary Education with a focus in Business or Administration
- 2 years of Order Desk experience within a fast-paced manufacturing environment
- High level of proficiency with Microsoft Office including Excel
- Strong experience in SAP and EDI
- Experience with Syspro is an asset
- High level of professionalism
- Strong written and oral communication skills
- Excellent communication, interpersonal, organizational skills with strong business acumen and attention to detail, and accuracy
- Ability to prioritize and deliver results in a demanding environment with multiple changing priorities and aggressive deadlines

**Other details**:
Our team includes members with a wide diversity of cultural and technical backgrounds, ages, and experiences. We understand that your work at Active should support you no matter your current situation, and we offer several benefits to ensure that your work is fulfilling while respecting your work-life balance:

- Competitive compensation and vacation packages based on current industry norms
- Group health benefits
- RRSP matching
- Advancement opportunities and lateral movement based on personal interest and qualification

**Contact**:
If you are interested in applying, please send us your resume demonstrating your qualifications, skills, and experience.
Under the Accessibility for Ontarians with Disabilities Act (AODA), Active Exhaust provides accommodation support throughout the recruitment process upon request. If you require accommodation at any point throughout the recruitment process, please let us know.

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