Administrative Support V

Your Opportunity:
Reporting to the Program Manager - Site Operations, the Administrative V position is an advanced lead position providing support to the Site Operations and Rehabilitation & Allied Health portfolios. The incumbent works with a strong understanding of the complex needs and priorities of the portfolios. The role provides operational, information management, and human resource support; is the lead for scheduling and payroll of both portfolios; and performs other duties as required. The Administrative Support V must be able to use their judgement in interpreting requests and determining requirements to meet project/task timelines. Additionally, the Administrative Support V uses discretion to address escalated issues or problems where there may not be established processes or guidelines. It is expected that the incumbent interacts in a professional manner with all levels within the organization. Working with mínimal guidance/directions the incumbent is responsible for all scheduling and payroll activities for over 460 frontline staff in the Site Operations and Allied Health portfolios. As the Scheduling & Payroll Lead (S&PL) they are also responsible for complete and timely staff scheduling services and payroll entry. They are the first line support to the managers/team leads and staff within the program for all scheduling and payroll issues.

Description:
As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- **Recovery Alberta**:N
- ** Classification**:Administrative Support V
- ** Union**:AUPE GSS
- ** Unit and Program**:Site Operations -Allied Health, Transition Services & SIOC
- ** Primary Location**:U of A Hospital
- ** Location Details**:As Per Location
- ** Multi-Site**:Not Applicable
- ** FTE**:0.70
- ** Posting End Date**:12-NOV-2024
- ** Employee Class**:Regular Part Time
- ** Date Available**:22-NOV-2024
- ** Hours per Shift**:7.75
- ** Length of Shift in weeks**:4
- ** Shifts per cycle**:14
- ** Shift Pattern**:Days, Weekends
- ** Days Off**:As Per Rotation
- ** Minimum Salary**:$28.45
- ** Maximum Salary**:$34.60
- ** Vehicle Requirement**:Not Applicable

**Required Qualifications**:
Completion of post-secondary education (e.g. certificate in office or business administration).

**Additional Required Qualifications**:
Advanced training in MS Office including Word, Excel, and Teams. 3-5 years experience in scheduling with advanced knowledge of scheduling software. 3-5 years experience in timekeeping/payroll and advanced knowledge of payroll programs. 3-5 years experience in a customer service environment. Excellent command of the English language - both written and verbal. Superior active listening and interpretative skills. Demonstrated multi-line telephone skills. Experience dealing face-to-face with clients. Timekeeping and payroll courses for both ESP and ePeople. Experience working in a unionized heath care and/or 24/7 environment, required. Proven ability to learn new software and develop processes to support changes in workflow related to same Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated conflict management skills and experience resolving complex client issues. Knowledge and experience working with Oracle or equivalent purchasing software.

**Preferred Qualifications**:
PROSCI or other change management training is an asset. Experience/training in Infor Workforce Management preferred. Human Resources education and/or experience is a definite asset. Experience working with Infor Workforce Management preferred.