Inside Sales Manager

2 weeks ago

Greater Toronto Area, Canada 4Refuel Canada Full time

4Refuel is proud to be recognized for its commitment to safety and culture having been named **Top Fleet Employer** (2020, 2021), **Canada’s Safest Employers - Logistics & Supply Chain** (2020, 2021) and certified as a **Great Place to Work**. As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers.

**What we Offer**:

- Competitive Compensation
- Benefits (Medical, Dental, Vision, etc.)
- Paid Health Spending Account
- Paid Time Off
- RRSP Matching Program (optional)
- Employee Share Purchase Plan (optional)
- Life & Critical Illness Insurance (optional)
- Paid Employee Family Assistance Program

**This position will be working remotely. Flexible on location.**

**Purpose**:The Inside Sales Manager is responsible for managing all aspects of the Inside Sales Department and lead generation process. Duties include providing management communications to the Sales department; training & coaching Inside Sales Team Members. Monitoring and reporting on sales metrics and managing the sales administration process.

**You will be responsible for**:

- Build a solid inside sales team that exceeds sales goals; portfolio growth and lead generation
- Ensure that sales pipeline remains full with qualified leads and prospects
- Monitor employee productivity and motivate team to reach daily goals
- Coordinate department activities and projects to meet project timelines
- Evaluate and improve inside sales and sales administration process
- Supervise team in accordance with company policies and procedures
- Provide coaching for existing inside sales team members and training new team members
- Work with Human Resources to determine appropriate staffing levels
- Assist Human Resources with full-cycle recruitment and onboarding
- Manage performance and assists with developing employee development/succession plans
- Resolve interpersonal issues within the department and escalate if required
- Schedule & lead department staff meetings, workshops, and functions
- Report to senior management on sales metrics, opportunities, and threats
- Ensure accurate and complete information is captured in customer system. Provide data quality checks weekly
- Other duties as required

**Skills & Qualifications**:

- 2+ years direct experience as an Inside Sales Supervisor/Manager at a high-volume call center
- Strong customer focus; understand the needs of the customer (internal and external); possess strong communication skills (verbal and written)
- Drive to exceed goals in an independent manner by setting clear and realistic targets
- Proven leadership skills used to effectively develop, inspire, and motivate a high performing team
- Excellent problem solving and process improvement skills used to identify and resolve daily issues
- Ability to gather data from various sources, create reporting, and think analytically to drive daily sales strategies
- Excellent project management, prioritization, and time management skills
- Comfortable in fast paced, ever changing environment with many moving parts/responsibilities
- Software savvy in Microsoft Office (Excel, PowerPoint, Word) as well as CRM systems

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

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