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Part Time Front Desk Receptionist

3 weeks ago

Victoria, Canada The Westin Bear Mountain Resort & Spa Full time

The Westin Bear Mountain Resort & Spa, Victoria, is a world class 5-star property with 91 rooms, a variety of food and beverage outlets, a 300- person ballroom as well as meeting and conference facilities with several amenities including a new state of the art Spa.

The Westin Bear Mountain has several diverse work opportunities available at our world class resort. Now is your chance to join The Westin Bear Mountain's team of exceptional individuals. Our team strives to be the best, and while we are very professional, ambitious and enthusiastic, we also believe in having fun along the way

The Westin Bear Mountain is currently recruiting for the position of part time Front Desk Receptionist in the Spa. This position will report to the Spa Operations Manager.

**Scope and General Purpose of Position**:
The position encompasses three roles - spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner.

The Spa Front Desk Receptionist handles all guests in a professional, courteous manner and serve as the facility's first impression to guests and members. You will be responsible for the overall operation of the reception area, telephones and hosting and will always provide efficient and courteous service to guests.

**Responsibilities**:

- Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
- Greet and escort guests in a friendly and efficient manner.
- Knowledgeable about all aspects of treatments and the facility.
- Provide information and literature about facility in person and via telephone.
- Collect payments from clients for services rendered.
- Operate point of sale system.
- Manage the treatment bookings.
- Respond to inquiries by phone and in person, providing complete details of all spa aspects.
- Co-ordinate sales packets, when needed.
- Assist in the operation of all spa departments:

- Maintain inventory and stocking of all reception materials and guest relaxation lounge.

**Job Type**: Part-time

**Salary**: From $19.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking

Schedule:

- Weekend availability

**Experience**:

- customer service: 1 year (required)