Administrative Assistant/receptionist

**Join the Paul Davis Team**

Paul Davis is a leading name in property restoration across North America. We are proud to be part of the franchise network and proudly serve Southwestern Ontario through our three established offices in Windsor-Essex, Chatham-Kent, and Sarnia-Lambton. Our team is dedicated to helping homeowners and businesses recover from fire, water, storm, and other property damage with care and professionalism.

As part of our growing and supportive team, you’ll be contributing to a Company known for its integrity, professionalism, and commitment to excellence. We’re proud of our long-standing reputation and excited about the future. We are currently seeking a highly motivated, results-oriented individual to join our Windsor-Essex office as an Administrative Assistant / Receptionist.

**1. Main**
- Acts as first point of contact at reception and assists callers to determine needs while providing excellent customer service.
- Delegates new assignments, creates job files and enters the information in various software.
- Issues invoices.
- Upload material samples for validation.
- Administers Equipment Tracking entries and ensures the accuracy of the Customer Responsibility Forms.
- Updates Paul Davis Call Routing and local Adjusters with on-call changes each week.
- Assist in job closings.
- Administers office supplies.
- Plans work priorities and assist in all administrative functions of the office.
- Administers and maintains all filing systems in the office.
- Opens and distributes mail in a timely manner.
- Maintains good customer relations to resolve issues and concerns in a timely manner.
- Handles filing, typing, record keeping, etc.
- Participate in (Catastrophic)CAT program.
- Other duties as assigned.

**2. Physical Abilities/Requirements**:

- A combination of sitting and standing for prolonged periods of time.
- Able to use a computer or other electronic devices (apps, programs, and devices) for a prolonged period of time.
- Physically able to lift approximately 50lbs.

**3. Additional Requirements**:

- Analytical, detail oriented, decisive, problem solver, hands on and team player.
- Customer service orientated with the ability to deal with customers under stressful situations.
- Organizational skills, able to set priorities and work independently with limited supervision.
- Flexibility to deal with unpredictable demand.
- Able to quickly adapt to changes in a fast-paced industry.

**4. Knowledge and Skills**:

- Strong communication skills, both written and verbal.
- Proficiency in MS Office (Excel, Word and Outlook).

**5. Education and Experience**:

- Minimum of 5 years of full time administrative experience required.
- College Diploma in Business Administration or related areas.
- 2 years accounts receivable experience are considered an asset.

**Hours of Work**
Monday to Friday 8:00am
- 4:30pm
with 1/2 hour unpaid lunch

Benefits available after successfully passing the 6 months probational period.

Due to the nature of our work in providing essential emergency services, employees may occasionally be required to be available outside of regular working hours during weather-related events. Ample notice will be provided whenever possible.

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Application question(s):

- Were you referred to this position by a current employee of Paul Davis Windsor
- Essex, Chatham-Kent or Sarnia-Lambton? If yes, please provide their name below.

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Administration: 5 years (required)
- appointment scheduling: 5 years (required)
- working in Microsoft Office: 5 years (required)
- customer service: 1 year (required)
- working in a fast-paced environment: 1 year (required)
- unsupervised, individual work: 2 years (required)

**Language**:

- English (required)

Work Location: In person