Vip Support Specialist

6 days ago

Etobicoke, Canada Red Label Vacations Full time

**Position**:VIP Support Specialist

**Reports to**:Director Suppliers Start Partner VIP Sports

**Location**:Head Office, Toronto, Ontario (temporarily remote)

**The Opportunity**

**Job Duties**
- Answer calls in timely, courteous and professional manner
- Process bookings with accuracy and detail and re-book clients if required
- Create and maintain accurate invoices for every booking in Clientlinq
- Sell insurance and vendor products
- Advise and assist clients with payment options such as deposits, full payment, future travel credit, gift cards and direct deposit
- Resolve all issues with files returned due to price or credit card discrepancies, contacting clients as necessary
- Send invoices and e-tickets to clients adhering to TICO regulations
- Consistently meet individual performance targets
- Stays current on products, services, promotions, procedures and technology
- Communicate with 3rd party vendors and tour operators as necessary
- Other duties and projects as assigned

**The Skills, Experience and Requirements You Need to be Successful**
- The Skills, Experience and Requirements You Need to be Successful
- Travel and Tourism Diploma preferred
- 1-3 years’ experience in a related role
- Must be TICO certified
- Strong communication skills
- Superior customer service skills
- Strong knowledge of MS Office - Outlook, Excel, Word
- Exceptional problem solving, organizational and prioritizing skills
- Attention to detail, data entry accuracy and speed
- Experience with Sabre, GDS and Clientlinq an asset
- Possibility of occasional overtime hours

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Sabre, GDS, Clientlinq: 1 year (preferred)
- Travel and Tourism: 1 year (preferred)
- Customer Service: 2 years (preferred)

Licence/Certification:

- TICO Certification (preferred)

Work Location: Hybrid remote in Etobicoke, ON

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