Guest Service Agent

2 weeks ago

Parry Sound, Canada Grand Tappattoo Full time

Job description

**GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**:

- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
- Uses proper mail, package, and message handling procedures.Courier Mail Register
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

**Job Types**: Full-time, Permanent

Pay: $17.40-$17.55 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Work Location: In person

  • Guest Service Representative

    2 weeks ago

    Parry Sound, Canada Comfort Inn Parry Sound Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Front Desk Agent/night Auditor

    1 week ago

    Parry Sound, Canada Best Western Plus Parry Sound Full time

    **Job Title**: Front Desk Agent/Night Auditor **Job Summary**:Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

  • Guest Services

    1 week ago

    Parry Sound, Canada Jolly Roger Inn & Resort Full time

    The person will be responsible for developing and executing sales and marketing strategies to drive occupancy, increase revenue, and enhance the brand presence of the resort. This role involves overseeing all aspects of sales, events, marketing, and promotional activities, and a few shifts at the Front Desk, while collaborating with various departments to...

  • Guest Services Attendant

    2 weeks ago

    Parry Sound, Canada Wittington Investments Limited Full time

    **Duties and Responsibilities** **Meal Service and Catering** - Prepare table settings for breakfast, lunch & dinner to set standards - Provide efficient and professional level table service - Serve food and beverages during meals, social gatherings and events as required - Assist in and around the kitchen as required **Housekeeping** - Prepare and...

  • Customer Service

    10 hours ago

    Parry Sound, Canada Dent Bay Baking Company Full time

    Nurture. Nourish. Inspire. Artisan Sourdough Dent Bay Baking Company produces Artisan handmade sourdough breads and craft pastries. With a commitment to seasonal ingredients sourced from local farmers and growers, Dent Bay Baking offers naturally leavened sourdough and specialty baked goods utilizing whole and heritage grains grown organically under...

  • Guest service supervisor

    1 day ago

    Parry Sound, Canada Best Value Inn & Suites] Full time

    Overview Languages English Education or equivalent experience Experience On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Supervision Experience and specialization Computer and technology knowledge Additional information Work conditions and physical capabilities Personal suitability

  • Front Desk Agent/relief Audit11pm-7am

    1 week ago

    Parry Sound, Canada Parry Sound Inn and Suites Full time

    Responsibilities - Perform check-ins and check-outs - Perform nightly audit. - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide...

  • guest service supervisor

    2 days ago

    Parry Sound, ON PA G, Canada Best Value Inn & Suites Full time $40,000 - $60,000 per year

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsor equivalent experienceTasksEstablish work schedules and proceduresPerform same duties as workers supervisedAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company...

  • Food Service Assistant

    1 week ago

    Parry Sound, Canada Tim Hortons Foundation Camps Full time

    Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multi-year, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become...

  • Host/hostess

    2 weeks ago

    Parry Sound, Canada Stacked Pancake & Breakfast House Full time

    We are seeking a friendly and outgoing individual to join our team as a Host/Host. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from...