Guest Service Agent

7 days ago

Parry Sound, Canada Grand Tappattoo Full time

Job description

**GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**:

- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
- Uses proper mail, package, and message handling procedures.Courier Mail Register
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

**Job Types**: Part-time, Permanent

Pay: $17.40-$17.55 per hour

Work Location: In person

  • Guest Service Agent

    5 days ago

    Parry Sound, Canada Comfort Inn Parry Sound Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Guest Service Agent

    3 days ago

    Owen Sound, Canada Quality Inn Owen Sound Full time

    **Overview** We are seeking a dedicated and personable Guest Service Agent to join our team at Quality Inn - Owen Sound. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your ability to communicate effectively and manage guest needs will be vital in creating...

  • Guest Service Agent

    4 days ago

    Parry Sound, ON, Canada Comfort Inn Alvarado Full time

    Job descriptionGUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room...

  • Front Desk Agent

    7 days ago

    Parry Sound, Canada Grand Tappattoo Resort Full time

    **INTRODUCTION** Grand Tappattoo Resort is hiring to fill the position of Front Desk Agent. Our property, a rustic Resort-Hotel, is the perfect complement to year-round relaxation, fun and athletic appetites. The 53 room lakefront year round resort is situated on beautiful Otter Lake, just south of Parry Sound and twenty minutes from the historical village...

  • Customer Service

    5 days ago

    Parry Sound, Canada Dent Bay Baking Company Full time

    Nurture. Nourish. Inspire. Artisan Sourdough Dent Bay Baking Company produces Artisan handmade sourdough breads and craft pastries. With a commitment to seasonal ingredients sourced from local farmers and growers, Dent Bay Baking offers naturally leavened sourdough and specialty baked goods utilizing whole and heritage grains grown organically under...

  • Night Auditor/front Desk Agent 3pm-11pm and

    1 week ago

    Parry Sound, Canada Parry Sound Inn and Suites Full time

    Responsibilities - Perform check-ins and check-outs - Perform nightly audit. - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide...

  • Guest Services Representative

    1 week ago

    Owen Sound, Canada Heritage Place Shopping Centre Full time

    Guest Services Representative Part-Time - Days, Evenings and Weekend (Approx. 13 hrs per week) TASKS/ RESPONSIBILITY: - Ongoing daily operation of the Guest Services Centre - Answering customer inquiries on the telephone and in-person - Directing all incoming telephone calls to the appropriate party - Opening/closing announcements, handling mall pages as...

  • Host/hostess

    1 day ago

    Parry Sound, Canada Stacked Pancake & Breakfast House Full time

    We are seeking a friendly and outgoing individual to join our team as a Host/Host. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from...

  • Server

    3 days ago

    Parry Sound, Canada Tailwinds Georgian Bay Restaurant Full time

    **Job Summary** **Responsibilities** - Greet and welcome guests in a friendly and professional manner. - Take accurate food and drink orders using POS systems such as Touch Bistro. - Serve food and beverages promptly while ensuring presentation meets our ining standards. - Provide recommendations on menu items, including upselling specials to enhance guest...

  • Server

    7 days ago

    Parry Sound, Canada Stacked Pancake & Breakfast House Full time

    Responsibilities: - Greet and welcome guests as they arrive at the restaurant - Escort guests to their tables and provide them with menus - Assist in seating guests according to seating chart or guest preferences - Take and relay accurate food and beverage orders to the kitchen staff - Ensure timely delivery of food and drinks to the guests' tables -...