Sales & Service Specialist

1 week ago

Vancouver, Canada DUER Full time

**Sales & Service Specialist**

We turn fashion into technical apparel for an active lifestyle because we believe life should be simpler and you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, we've created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat,

DUER enables you to do everything you do in a day - in style.

This role will be on the front line of our Wholesale order operations working directly with our customers and our internal and external sales teams, reporting to the Dealer Service Manager.
- Be the first point of contact for all inquiries and order entry for our Wholesale / B2B customers.
- Provide high level of customer service across all assigned territories; specifically, through fast and accurate processing of orders, communication, and coordinating with other departments to problem solve.
- Build and maintain business relationships with retailers by providing prompt and accurate service to promote customer loyalty.
- Add new and ensure existing business partner contact details and addresses are set up accurately in ERP system.
- Support in the execution of seasonal salesman sample distribution in close collaboration with the design team, order processing in ERP and communication with the sales reps.
- Facilitate customer needs with pricing, UPC codes, vendor agreements, routing guides and ensure all departments are updated and abide by these regulations.
- Enforce company policies and procedures, example: order and booking terms.
- Utilize all components of our B2B tool and report any inaccuracies to the Wholesale Tools Specialist including product availability, descriptions, images, sales programs, and seasonal catalogues.
- Troubleshoot order issues and work with the Dealer Service Manager to resolve as needed.
- Communicate effectively with the warehouse and factory when any shipping errors or delays occur due to how the order was shipped or with the carrier.
- Backup for holiday or sick leave for other Sales & Services team members; in particular, territory coverage / responding to retailer inquiries.
- This position is reporting to the Dealer Service Manager.
- 2- 3 years experience working in a customer facing order entry role.
- University/College graduate or equivalent work experience.
- Able to maintain confidentiality and a high level of professionalism with excellent written & oral communication skills.
- Accuracy, attention to detail, and strong organizational skills required.
- Capable of working in a fast-paced and changing environment.
- Advanced computer software skills including ERP, B2B systems and proficiency in Excel.
- Ability to train and support team members on systems and procedures.
- Ability to establish priorities, work and think independently as well as part of a team.

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Extended health care
- Store discount
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

  • Samsung Home Electronics Sales and Product Specialist

    3 weeks ago

    West Vancouver, Canada Acosta Sales & Marketing Full time

    DESCRIPTION As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the name of the game, and you’ll do it by being a Samsung TV product expert engaging with store personnel and customers. What’s in it for you? - You’ll...

  • Samsung TV Product Specialist – In-Store Sales

    3 weeks ago

    West Vancouver, Canada Acosta Sales & Marketing Full time

    A leading marketing services company is seeking a Samsung Sales and Product Specialist in Metro Vancouver. You will engage and excite customers in retail stores, providing expertise on Samsung TVs. The role requires a passion for consumer electronics and a friendly, approachable personality. Experience in sales is preferred. This full-time position offers...

  • Client Services Sales Specialist

    3 days ago

    Vancouver, Canada BLACKBIRD SECURITY INC. Full time

    **Job Summary** Grow your career with one of Canada’s fastest-growing companies, Blackbird Security, as we expand our team at the Vancouver, BC headquarters. We are currently seeking an experienced and ambitious Client Services Sales Specialist to join our team! Since our establishment in 2015, Blackbird Security has swiftly expanded from coast to coast,...

  • Sales Specialist

    2 weeks ago

    Vancouver, Canada West Coast Gifts Full time

    **Sales Specialist** **Vancouver, British Columbia-Full-time** **About the Job**: Since 2003, West Coast Gifts (WCG) has provided its customers with the largest selection of cannabis accessories at competitive prices with speedy shipping and superior customer service. We are the exclusive designer, manufacturer and distributor of some of the most...

  • Customer Service Sales Specialist

    3 weeks ago

    Vancouver, Canada Distinct Vancouver Full time

    About Distinct Vancouver At Distinct Vancouver , we partner with leading brands to deliver impactful, in-person retail campaigns that combine exceptional customer service with proven sales strategies. Our mission is to connect customers with products and services they'll love, while creating memorable experiences that build trust and brand loyalty. We are...

  • Customer Service Sales Specialist

    3 weeks ago

    Vancouver, Canada Distinct Vancouver Full time

    About Distinct Vancouver At Distinct Vancouver, we partner with leading brands to deliver impactful, in-person retail campaigns that combine exceptional customer service with proven sales strategies. Our mission is to connect customers with products and services they’ll love, while creating memorable experiences that build trust and brand loyalty. We are...

  • Customer Service Sales Specialist

    8 hours ago

    Vancouver, British Columbia, Canada Distinct Vancouver Full time

    About Distinct VancouverAtDistinct Vancouver, we partner with leading brands to deliver impactful, in-person retail campaigns that combine exceptional customer service with proven sales strategies. Our mission is to connect customers with products and services they'll love, while creating memorable experiences that build trust and brand loyalty.We are...

  • HR Compensation Specialist

    2 weeks ago

    North Vancouver, Canada Olympic International Sales Full time

    **Description**: We are a sales organization who specialize in the sale of innovative and sustainable HVAC Equipment and Systems for Industrial and Commercial construction. Our sales team provides expertise and real value to our customers and their construction projects. We are seeking a skilled and experienced HR Compensation Specialist to join our...

  • Sales Specialist

    6 days ago

    Vancouver, Canada Lucid Motors Full time

    **Leading the future in luxury electric and mobility** At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this...

  • Sales Specialist

    2 weeks ago

    Vancouver, Canada Lucid Motors Full time

    As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have...