Client Services Sales Specialist

**Job Summary**

Grow your career with one of Canada’s fastest-growing companies, Blackbird Security, as we expand our team at the Vancouver, BC headquarters. We are currently seeking an experienced and ambitious Client Services Sales Specialist to join our team

Since our establishment in 2015, Blackbird Security has swiftly expanded from coast to coast, serving major retailers, condominiums, warehouses, and more. Rooted in Vancouver, BC, we seamlessly blend the professionalism of a large corporation with the personalized touch of a small business, specializing in tailored physical security solutions nationwide. Our headquarters team embodies vibrancy and diversity, and we're thrilled to welcome a motivated Client Services Sales Specialist to continue to grow our business and serve our clients

**Job Overview**:
As a Client Services Sales Specialist, your primary focus will be on attracting and connecting with new potential clients, converting them into loyal customers, and ensuring their seamless onboarding and security strategy. This is a highly proactive, field-based role where you will engage in direct outreach through door-to-door efforts, cold calling, and other client acquisition activities. You will play an essential role in driving business growth by identifying new opportunities, establishing meaningful relationships, and ensuring exceptional service delivery.

In addition to your hands-on client outreach, you will collaborate closely with internal teams, including ownership, client services, operations, and marketing, to align business development strategies and execute on key initiatives. Your efforts will be integral in nurturing client relationships, supporting the Operations team in executing projects, and ensuring a smooth transition for new clients. You will contribute directly to the success of our client services by delivering high-quality service and supporting broader organizational goals. This role reports directly to the National Client Services Manager and is based in our Vancouver, BC office.

**Responsibilities**:
**Business Development Duties**:

- Direct Outreach: Engage in door-to-door efforts and cold calling to identify and attract potential clients.
- Inbound Inquiries: Respond to inbound inquiries and follow up with potential leads.
- Relationship Building: Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
- Quoting and Proposals: Prepare, evaluate, and distribute compelling quotes, proposals, and sales contracts.
- Contract Setup: Participate in and coordinate the setup of new contracts.
- Process Development: Assist with the development of process documents and procedures, such as creating post orders and training manuals for client sites.
- Data Analysis: Review, revise, and prepare reports with data analysis for clients as needed.
- Emergency Response: Respond to emergency and coverage requests from clients efficiently.
- Resource Coordination: Coordinate internal resources and third parties/vendors for the flawless execution and maintenance of client contracts.
- Performance Measurement: Measure contract performance using appropriate tools and techniques.
- Stakeholder Management: Manage the relationship with the client and all stakeholders.
- Product Demonstration: Present and demonstrate products or services to prospective customers.
- Sales Goals: Meet or exceed monthly, quarterly, and annual sales goals.
- CRM Management: Maintain detailed records of sales activities and customer interactions in the CRM system.
- Collaboration: Collaborate with the marketing and product teams to improve lead generation and product offerings.
- Industry Trends: Stay updated on industry trends, competitor activities, and product developments.
- Client Feedback Integration: Collect and analyze client feedback to improve service offerings and address any concerns promptly.
- Market Research: Conduct market research to identify trends, customer needs, and competitive landscape.
- Networking and Events: Attend industry events, conferences, and networking functions to build relationships and increase brand visibility.
- Strategic Planning: Collaborate with leadership to develop long-term business development plans and strategies.
- Partnership Development: Identify and establish partnerships with other businesses or organizations.
- Customer Retention: Develop and implement strategies to retain clients, including periodic check-ins and satisfaction surveys.
- Compliance and Legal: Ensure all business development activities comply with legal and regulatory requirements.
- Training and Mentorship: Provide guidance and training to junior staff or new hires in the business development team.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of business development efforts.
- Proposal Development: Lead the creation of detailed and persuasive proposals for potential clients.