Dispatch Coordinator/administrative Assistant

Dogwood Ltd. is looking for a **Dispatch Coordinator/Administrative Assistant **to join our team in Surrey, BC to coordinate and dispatch our in-house technicians and subcontractors in Alberta.

We work on commercial renovations, tenant improvements and facility maintenance for renowned businesses who trust in the quality of our work.

The Dispatch Coordinator/Administrative Assistant performs a variety of dispatching and administrative tasks. The person in this position is responsible for coordinating in-house technicians and subcontractors, scheduling service work and projects, and ensuring the ordering of materials and equipment. If you are highly customer-oriented and have an understanding of the trades and construction industry, we would love to hear from you.

**Why work for us**:

- **Teamwork, communication, cooperation, diversity & inclusion**:

- **Competitive wages**:

- **Benefits (extended health, dental, vision, life insurance, disability insurance, travel medical insurance, employee-assistance program)**:

- **Paid personal days in addition to vacation time and sick time**:

- **Hybrid work-from-home option after probationary period**:

- **Semi-flexible start times**:

- **Opportunities for growth / career path**:

- **Continued education / Tuition reimbursement**

**MAIN RESPONSIBILITIES**:

- Performing a variety of administrative and dispatch functions.
- Assisting the team with scheduling and coordinating the workflow of our Alberta technicians and subcontractors.
- Sourcing new subcontractors and vendors and adding them to Salesforce.
- Gathering quotes from various types of subcontractors.
- Supporting the preparation of quotes.
- Updating subcontractor and vendor spreadsheets.
- Following up on the WCB insurance for subcontractors.
- Following up on contracts and their submission.
- Reviewing WIP (work in progress) and requesting weekly paperwork from subcontractors.
- Creating work orders in internal system.
- Coordinating and communicating effectively with team members and other branches.
- Responsible for creating new client accounts in Salesforce.
- Responsible for communicating all relevant information between clients and subcontractors.
- Sending completion details to customers on a daily basis through their requested portals.
- Supporting the tracking of service work and ordering materials and supplies for small to medium size projects.
- Shared responsibility for emergency after-hour calls as per the branch’s rotation schedule.
- Assisting in calculating time and materials on work orders and prepare for invoicing.
- Responsible for scheduling repairs and maintenance on tools and equipment.

**QUALIFICATIONS / REQUIREMENTS**:
**Required Experience**:

- 5+ years of experience as a service dispatcher in the construction or trades industry
- 2 years of administrative experience
- Some supervisory experience

**Required Knowledge, Skills and Abilities**:

- Strong computer skills in Microsoft Office (Excel, Word, Outlook)
- Knowledge of Salesforce an asset
- Strong organizational skills
- Resourceful
- Strong interpersonal skills and a level of professional assertiveness with the ability to establish and maintain effective working relationships
- Strong communication skills - written and verbal
- Ability to prioritize tasks and to solve problems effectively

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you live in Surrey, BC or any surrounding cities/areas?

**Experience**:

- dispatching: 5 years (required)
- administrative: 2 years (required)

**Language**:

- English fluently (required)