Automotive Service Advisor

2 weeks ago

St Catharines, Canada Subaru of Niagara Full time

**Subaru of Niagara** is a dealership based in St.Catharines, Ontario, that represents the best in automotive styling, value, and customer satisfaction. Our vehicles are designed with safety, comfort, and style in mind to ensure you get the best driving experience. We focus on our customers and their needs to enhance the dealership experience and provide the best service day in, day out. Subaru of Niagara is the only Subaru retailer in the Niagara region and has new and used Subaru cars and SUVs for sale and has been established in Niagara since 2012 Subaru of Niagara is a Metro designated dealership and one of the highest volume stores in the GTA. Being built from the ground up with a focus on customer satisfaction and experience - Subaru of Niagara was ranked #1 out of 94 Subaru dealerships in Canada in Customer Satisfaction for back to back year 2020/2021. Subaru of Niagara is one of the premier Subaru dealerships in Canada with almost no employee turnover since opening We are excited to continue to grow and support our amazing customer base here in the Niagara Region and beyond.
- **The Willowdale Auto Group (Niagara Division) is looking to add an All Star Service Advisor to our team**_

**Do you have a passion for Sales, Customer Service, and working in a Team Atmosphere? If so, this may be the career move for you.**

**Duties and Responsibilities**
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and identify necessary repairs
- Provide accurate estimates for repair costs and timeframes
- Communicate with technicians to ensure repairs are completed correctly and in a timely manner
- Explain repair recommendations to customers and address any questions or concerns
- Process payments for services rendered
- Maintain customer records and update service history

**Qualifications**
- Previous experience in a dealership or automotive repair setting is preferred (PBS expereinced prefered)
- Strong mechanical knowledge and understanding of automotive systems
- Excellent customer service skills with the ability to build rapport with customers
- Proficient in cash handling and point-of-sale systems
- Strong communication skills, both verbal and written
- Detail-oriented with the ability to multitask in a fast-paced environment
- Ability to work well in a team and collaborate with technicians and other staff members
- **Why work for the Willowdale Auto Group?**_

**At the Willowdale Auto Group we want you to succeed We create an environment where work feels like home away from home. We promote within and have many success stories in our group. We provide excellent training and hands on help to help you further your future. We are an equal opportunity employer and want nothing but the best for our team**
- Willowdale Auto Group is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, Willowdale Automotive Group will provide reasonable accommodation for any applicant, as requested during the hiring process_.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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