Automotive Service Advisor
2 days ago
**Job Overview**
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive repair and maintenance services. Your expertise in automotive repair and exceptional customer service skills will ensure that our clients receive the highest level of service, fostering long-term relationships and customer satisfaction.
**Duties**
- Greet customers promptly and professionally, assessing their automotive needs.
- Provide detailed explanations of services and repairs to customers, ensuring they understand the work being performed.
- Utilize strong sales skills to upsell additional services when appropriate, enhancing the customer’s experience.
- Manage cash handling processes accurately, including processing payments and maintaining records.
- Collaborate with mechanics and technicians to communicate customer concerns and relay necessary information for repairs.
- Maintain a clean and organized service area, ensuring a welcoming environment for customers.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
**Experience**
- Proven experience in a customer service role, preferably within an automotive dealership or repair environment.
- Strong mechanical knowledge with an understanding of automotive repair processes is essential.
- Previous experience in cash handling and sales is highly desirable.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- A background in upselling services or products within a retail or service setting is a plus.
- Familiarity with automotive terminology and repair procedures will enhance your effectiveness in this role.
Join us as an Automotive Service Advisor where your skills will contribute to our commitment to quality service and customer satisfaction.
Pay: $23.00-$39.85 per hour
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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