Front Office Receptionist

**FRAFCA - Office Receptionist** **Job Type: On-Call / Casual, with potential for a Full-Time Contract** **Salary: $21.00 per hour** **and 40 hours per week in near term** **About Us**: The Fraser Region Aboriginal Friendship Centre Association (FRAFCA) is a rapidly growing Indigenous community-based organization, serving BC’s largest urban Indigenous population of children, youth, families & Elders. Our Vision is to build a community of strong, healthy, successful Indigenous people connected to each other and to their roots by fostering their health & well-being through culturally relevant services, support, and advocacy. **Position Summary**: At FRAFCA, the receptionist is our first point of contact with our clients. Under the supervision of the Office Manager, the Receptionist is responsible for handling front office reception and perform administrative duties, including greeting guests, offering them a beverage, answering phones, schedule appointments, handling client inquiries, and sorting and distributing mail. **Why FRAFCA**: - Opportunity to work alongside cultural knowledge keepers & Elders; - Holistic, culturally safe, approaches to serving our clients and community; - Freedom to share and observe own cultural practices (i.e. smudging in the office); - Offices located along main transportation routes; main office by the Skytrain Station; - Extended Health Benefits Package (Medical, Dental, Travel) and Employee Assistance Plan after the 3-month probationary period in positions with fixed 20+ hours per week; - 10 annual paid sick/personal leave days for Full-Time employees; - Paid vacation days; - Parking available on site. **Job Duties & Responsibilities**: - Provide an excellent First Impression; - Efficiently use the FRAFCA phone system to answer, filter and transfer calls, and take messages; - Greet office visitors and direct them to the correct person or department; - Ensure follow-up of incoming and outgoing documents, in electronic or paper form; - Organize outgoing mail and manage **Purolator** pick-ups; - Guide the walk-in clients in filling the ‘**Referral Forms**’ based on the request for service, and communicate this to the respective programs; - Manage reservations for the various **conference rooms and FRAFCA vehicles** in the office; - Ensure proper maintenance of office machines by coordinating with the concerned teams if needed; - Placing weekly orders for staff office supplies such as stationary, water with FRAFCA vendors, or via Amazon, etc.; **Qualifications**: - **Education and Experience requirements**_:_ - Grade 12 education or equivalent; experience in a receptionist position working in a similar environment with a strong focus on client-service excellence; - Strong proficiency in computer skills (Word, Excel, Outlook); - Exemplary telephone management skills; - Effective interpersonal skills and the ability to communicate politely with others; - Ability to work effectively in a fast paced, multi-faceted work environment; - Excellent problem solving and decision-making abilities; - Great attention to detail with strong written and oral communication skills; - Ability to provide excellent client-service to employees, residents and their families, visitors, service providers, and the public; - Professional demeanor with a positive and cooperative attitude; - Adaptable to change; - Demonstrated organizational, coordinating, and prioritizing skills; - Knowledge of multicultural communities, organizations and service providers within Surrey; - Effective team member with the desire and ability to support the company and the team in all activities; - Ability to respond to emergency situations; - Criminal Record Check and review is a requirement of all employees of FRAFCA. - **Pursuant to S. 41 of the BC Human Rights code, preference may be given to Aboriginal Applicants**.**_ **“We are committed to the National Truth and Reconciliation Calls to Action. FRAFCA is engaged primarily in promoting or serving the interests of Indigenous peoples, FRAFCA prioritizes employment to Indigenous peoples. Preference will be given to Indigenous applicants, unless that preference or employment would constitute a discriminatory practice under the Canadian Human Rights Act."** **Job Type**: Casual **Salary**: $21.00-$21.01 per hour Expected hours: 16 - 40 per week **Benefits**: - Casual dress - Company events - On-site parking - Paid time off Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift - Monday to Friday - On call **Education**: - Secondary School (preferred) **Experience**: - Front desk: 2 years (required) Ability to Commute: - Surrey, BC V3T 4G1 (required) Work Location: In person