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Scheduling Coordinator

2 weeks ago

Remote, Canada Farber Full time

**Company Information**
One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

**Position**
**Summary**
We are currently seeking a Scheduling Coordinator (internally Counselling Coordinator) to support the Insolvency Counseling Team on a remote basis.

**Major**
**Responsibilities**
- Use Microsoft Dynamics CRM and Ascend Insolvency Software to extract file details and information
- Update Ascend Insolvency Software with booking details
- Handle incoming requests to reschedule appointments
- Attend discussions and group meetings with counselors to receive feedback for continual improvement
- Maintains client confidence and protects operations by keeping information confidential
- Other duties as may be required

**Qualifications**
- College diploma in Business Administration or a related field preferred
- Exceptional interpersonal skills to relate with clients and liaise with team members
- Strong attention to detail
- High computer literacy including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
- Excellent time management and organizational skills
- Strong analytical and critical thinking skills
- Excellent verbal and written communication skills to compose various documents and speak effectively with clients, staff, and other third parties

**Compensation, Benefits, and Perks**
To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

- flexible work arrangements
- vacation and wellness days
- extended health and dental coverage as well as a virtual doctor plan
- Employee Assistance Program and mental health resources
- company matching retirement savings plan
- financial support for professional development
- annual company events
- exclusive access to perks and discounts

**Our Commitment to Inclusion, Diversity, and Equity**
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.