Operations Coordinator

3 hours ago

Remote, Canada Lyrical Security Full time

**Responsibilities**

Executive Assistant (50%)
- Act as a trusted partner to the CEO and executive leadership team, managing an array of administrative tasks and facilitating smooth communication.
- Track incoming requests and create a list of daily priorities based on urgency, importance, and deadlines. Follow-up to ensure any delays are communicated to the appropriate parties.
- Coordinate and manage the CEO's calendar, scheduling sales calls, appointments and meetings.
- Triage the CEO's inbox and respond to requests on his behalf.
- Prepare and edit documents, presentations, and reports, ensuring accuracy and adherence to company standards.
- Assist in the preparation of meeting agendas, materials, and minutes, ensuring follow-up on action items.
- Handle sensitive and confidential information with discretion and professionalism.

Client Services (25%)
- Review customer usage of various technologies and flag overages to finance and Client Experience Lead for additional billing.
- Prep and send Rules of Engagement, Operational Agreements, and Authorization to Operate documents using e-signature.
- Prep monthly customer review decks.
- Coordinate staff and client calendars to book one-time and recurring client calls, as requested.

Operations Support (25%)
- Prepare and send documents for e-signature (offer letters, contracts, MNDAs, etc).
- Initiate and follow-up on staff background checks.
- Administer the employee benefits program.
- Coordinate shipping logistics for tradeshows, hardware, employee onboarding/offboarding using corporate accounts.
- Post job descriptions on internal site, Indeed, and LinkedIn.
- Maintain the organization's HRIS and asset log.
- Maintain communal SharePoint sites.
- Prepare semi-monthly payroll file and send to bookkeepers.
- Work with bookkeepers to add new employees to payroll.

**Qualifications**
- Bachelor's degree or equivalent experience in Business Administration, Marketing, Communications, or a related field.
- Proven experience as an executive assistant, client relations, or administrative assistant role.
- Exceptional organizational and time-management skills, with the ability to multitask and prioritize effectively.
- Excellent written and verbal communication skills, showcasing professionalism and empathy.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- High degree of discretion, integrity, and the ability to handle confidential information.
- A proactive and solution-oriented mindset, with the ability to anticipate needs and take initiative.
- Ability to collaborate cross-functionally and build positive relationships with clients and colleagues.
- Detail-oriented with a commitment to accuracy and quality in all tasks.

**About Lyrical Security**
- We encourage people from underrepresented groups to apply. In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Lyrical Security also strives to prevent other, subtler forms of inappropriate behavior from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Lyrical Security._

**Salary**: $60,000.00-$70,000.00 per year

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