Program Coordinator

**POSITION TITLE**:Program Coordinator, British Columbia Bereavement Helpline

**REPORTS TO**:Executive Director, BC Bereavement Helpline

**MANAGES**: Helpline Volunteers

The BC Bereavement Helpline (BCBH) was established as a charity in 1988 and has become a provincial leader in providing education, support, and advocacy for the bereaved, their caregivers and professionals through our provincial grief helpline, support groups, grief programs, education, and training.
- **Vision**: To provide support to anyone coping with grief and loss.
- **Mission Statement**:The BC Bereavement Helpline is committed to facilitating the provision of care and support to the bereaved, caregivers and service providers and to increase public understanding of grief as a life process through education, support, advocacy, networking and dissemination of information.

The Program Coordinator will work with the Executive Director and be responsible for the maintenance of the programs of BCBH including operations of the Helpline, Helpline volunteer recruitment and training, coordination of grief support groups, training programs, educational presentations, supervision of Helpline volunteers and general administrative duties. This position requires occasional time on the Helpline itself.

**Helpline Support**
- Coordinate full-time coverage and manage Helpline volunteers (currently 12).
- Manage volunteer recruitment, interviews and onboarding as needed. Be available to assist volunteers anytime during shift including training and debriefs.
- Be able to step in as a Helpline volunteer if a volunteer becomes unavailable or there are gaps in shifts, understand and be able to offer compassionate listening and appropriate referral to bereaved callers.
- Communicate, update, and motivate Helpline volunteers via regular Slack updates, and educational/training opportunities.
- Manage and update the online Helpline volunteer training program.
- Supervise the update of the BCBH Provincial Grief Resource Directory as managed by the Canada Summer Jobs student, and website resource listings.

**Programs and Events**:

- Manage the registrations, communications, and tracking of all grief support group programs.
- Management of Learning Platform administration; including payment inquiries, registration, and setting up training.
- Assist with the planning, coordination, and marketing of events.
- Assist with grief education/training sessions as needed including creation of content and presenting.

**Administration & Communications**:

- Track, maintain, and promote BCBH memberships.
- Work professionally and collaboratively with funders, community partners, staff, and volunteers.
- Issue receipts as needed.
- Assist with monthly income and expense allocation.
- As needed, assist with website updates, social media creation/posting and development of other communication/marketing materials.
- Maintain accurate and up-to-date records of service users, members, funders, and community partners.
- Supervise/train practicum students are required.
- Other duties as required.

**DESIRED QUALIFICATIONS AND SKILLS**:

- Completed post-secondary education in a relevant discipline including (but not limited to) Social Work, Counselling, or an equivalent combination of education, training and/or experience.
- Minimum 3 years + experience related to program coordination/administration/volunteer management.
- Knowledge of the complexities of death, grief, and loss; must be comfortable working in these areas.
- Lived experience with suicide loss, homicide loss, and/or substance loss considered an asset.
- Self-directed, highly organized, analytical, and passionate.
- Exceptional organizational and time management skills; demonstrated ability to work well under pressure to meet deadlines and adapt and work effectively within a variety of diverse situations and with diverse individuals or groups.
- Strong listening, verbal, and written communication skills.
- Experience with presenting in person and/or online is an asset; must be comfortable with public speaking.
- Tact and diplomacy, good judgment, and the ability to manage confidential information.
- Experience working in non-profit development, fundraising, or a related field.
- Highly proficient with/open to learning and mastering: PC-based Microsoft Office 365 (Word, Excel, PowerPoint), Keela (CRM), Zoom videoconferencing, Google Sheets/Docs, Slack, and digitally literate and able to navigate website editing (WordPress) and learning platform administration.
- Experience working with a CRM (Keela) is considered an asset;
- Knowledge and work experience with hospice, grief and loss, Helpline, Crisis Line, and/or volunteer training and experience highly desired.
- Additional languages such as Mandarin, Cantonese or Punjabi are considered an asset.
- Clear police check, including vulnerable sector screening required for successful applicant.

**Work Schedule and Environment**:

- Anticipated start date is **Monday