Call Center Representative and Customer Service

2 weeks ago

Edmonton, Canada Beauty Rewind Medical Spa Full time

Beauty Rewind is your very own premium multi-service medical spa with two locations, one in Sherwood Park and one downtown. We are industry leading in skincare needs including skin rejuvenation, laser hair removal, skin tightening for the face and body, wrinkle relaxing injectables, dermal fillers, HydraFacial MD, CoolSculpting non-invasive liposuction, chemical peels, dermaplaning, and so much more

Beauty Rewind is driven by professionalism, dedication, and passion for the medical spa industry, and looking for someone who shares these values to join our team

**Position Objective**:
We are seeking a full-time call center staff member to work 5 shifts per week at our Edmonton location. We believe in providing exceptional customer experience by making our client our number one priority. Beauty Rewind’s staff believe success is in building a relationship with each client while understanding their unique needs and wants to customize each treatment plan to meet individual wants and needs.

**Responsibilities**:

- Answering phones, booking spa medical appointments
- Being able to provide knowledge and expertise about products, services & providers
- Providing solutions to customer issues/challenges
- Helping the medical aesthetic providers with the set up of treatment rooms, supplies, cleaning, and client needs, as may be needed from time to time
- Maintain strong client relationships, delivering the highest level of professional client care and adhere to ethical and privacy standards.

**Our staff are**:

- Reliable, mature, and comfortable working independently
- Organized and detail oriented
- Strong time management skills
- Professional and have excellent communication & problem-solving skills
- Tech savvy
- Familiar with all forms of social media including Facebook, Instagram, Etc
- Dress in clean professional clothing, or uniform jacket provided by Beauty Rewind
- Be energetic, considerate, and deliberate in their actions and be able to work as part of a team.

**Qualifications**:

- High school graduate or post secondary education.
- Must have basic knowledge of word processing software, database software, data entry, keyboarding, basic computer skills, general office equipment and internet browser
- Hospitality or medical spa experience is an asset
- Customer service experience and expertise is also an asset

, 4-5 shifts per week, 7-8-hour shifts.

**Benefits**:

- Dental care
- Extended health care
- Product and service discounts
- Competitive compensation-$18-$24/hr, 35-40 hrs/week

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

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