Call Center Representative

5 days ago

Edmonton, Canada Trattoria La Villetta Full time

**Job Overview**:
As a Call Center Representative for our Italian restaurant, you will be the first point of contact for customers placing orders, inquiring about menu items, and seeking assistance with reservations.

**Responsibilities**:
Order Taking:

- Receive and process customer orders for dine-in, takeout, or delivery via phone and online platforms.
- Provide recommendations and upsell additional menu items.

Menu Inquiries:

- Assist customers with inquiries about menu items, ingredients, and preparation methods.
- Stay informed about menu changes, specials, and promotions.

Customer Assistance:

- Address customer inquiries, concerns, and special requests in a friendly and professional manner.
- Provide information about restaurant policies, hours of operation, and upcoming events.

Feedback Collection:

- Collect customer feedback regarding their dining experience and communicate it to the management team.
- Address and resolve customer complaints or concerns in a proactive manner.

Qualifications:
*
- High School Diploma or the equivalent.
- Proficient data entry skills.
- Strong multitasking abilities in a fast-paced environment.
- Exceptional interpersonal and problem-solving skills.
- Positive and friendly attitude with a customer-centric approach.

**Job Types**: Full-time, Part-time

**Salary**: $23.20-$27.10 per hour

Expected hours: 20 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

Ability to Commute:

- Edmonton, AB (required)

Ability to Relocate:

- Edmonton, AB: Relocate before starting work (required)

Work Location: On the road

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