Call Center Customer Service Representative

3 days ago

Edmonton, Canada Professional Cleaning Ltd. Full time

Are you a people person with excellent communication skills? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have the perfect opportunity for you We are is seeking motivated and customer-focused individuals to join our dynamic team as Call Center Customer Service Representatives.

**Responsibilities**:

- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information about products and services to customers.
- Assist customers with inquiries, concerns, and problem resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members to achieve individual and team goals.
- Meet and exceed performance targets for customer satisfaction, call resolution, and other key metrics.
- Stay informed about company products, services, and policies.

**Qualifications**:

- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to multitask and thrive in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Basic computer skills and familiarity with call center software.
- Previous customer service or call center experience is a plus but not required.

**Benefits**:

- Competitive salary with performance-based incentives.
- Comprehensive training program.
- Health, dental, and vision insurance.
- Retirement savings plan.
- Career advancement opportunities.
- Positive and inclusive work environment.

**How to Apply**:
If you are passionate about delivering exceptional customer service and are ready to contribute to a growing and dynamic team. Please apply

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From $20.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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