Customer Support Representative
16 hours ago
**Key Responsibilities**:
Process direct client payments
Issue client billings
Identify and action opportunities to improve client service
Create / maintain client contacts and customer cards and validate information with customers as required
Prepare quotes as needed
Accounts receivable
Other duties as assigned
**Skills**:
Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
Strong initiative and ability to work proficiently in a team environment as well as independently
Ability to time manage, remain organized and prioritize work
Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
Commitment to deliver excellent internal and external customer service
**Qualifications**:
Completion of Post
- Secondary Education in an Administrative or related field of study
Minimum 3 years’ experience with administrative procedures and office duties
Minimum 3 years’ in a customer service role
Accounts receivable is an asset
Proficient with Microsoft Office - including Excel, Word and Outlook
Knowledge with ERP systems, Sage and Website Portal considered an asset
**Job Types**: Full-time, Permanent
**Salary**: From $36,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Burlington, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
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