Customer Support Representative

3 days ago

Burlington, Canada Silver Linings Healthcare Inc. Full time

**Key Responsibilities**:
Process direct client payments

Issue client billings

Identify and action opportunities to improve client service

Create / maintain client contacts and customer cards and validate information with customers as required

Prepare quotes as needed

Accounts receivable

Other duties as assigned

**Skills**:
Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset

Strong initiative and ability to work proficiently in a team environment as well as independently

Ability to time manage, remain organized and prioritize work

Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set

Commitment to deliver excellent internal and external customer service

**Qualifications**:
Completion of Post
- Secondary Education in an Administrative or related field of study

Minimum 3 years’ experience with administrative procedures and office duties

Minimum 3 years’ in a customer service role

Accounts receivable is an asset

Proficient with Microsoft Office - including Excel, Word and Outlook

Knowledge with ERP systems, Sage and Website Portal considered an asset

**Job Types**: Full-time, Permanent

**Salary**: From $36,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

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