Customer Experience Representative

Customer Experience Representative page is loaded## Customer Experience Representativelocations: Burlington, ON - N Service Rdtime type: Full timeposted on: Posted Todayjob requisition id: R10082074Air Liquide is Hiring for a Customer Experience Representative in Burlington At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.****We are looking for you***** Collaborative work team* Competitive compensation (base + bonus)* Attractive pension plan* Comprehensive benefits available on the 1st day of employment* Day shift and no weekends* Ultra-safe work environment****Recruiter: Stéphanie Reid /** stephanie.reid@airliquide.com **/ 438-699-9441****A **Customer Experience Representative** will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The main purpose of this position will be to work in a welding and industrial gas Industry answering all customer inquiries as the first point of contact. ****Ensures customer service:****Identify and assess customers’ needs to achieve satisfaction, build sustainable relationships and trust with customer accounts through open and interactive communication, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, receive and process customer orders (phone, email, fax). Perform and prepare contract reviews, quotations and standard tender requests to customers. Work with sales, logistics & supply chain and the administration team to satisfy ever-evolving customer needs. In addition to displaying excellent customer service skills, the incumbent must also demonstrate strong administrative and communications skills in a fast paced environment.****Proactive in sales:**** Generate sales leads provide support to the local executives for back-office activities. Upselling and cross-selling products to existing customers. Leverages sales promotions to grow sales. Perform post-sale follow –up to ensure customer satisfaction. Takes part in the new development of new markets and applications by using pertinent methods and tools. Responsible for growing a portfolio of house accounts customers and sales to these customers. Responsible for meeting personal/customer service team sales targets and call handling quotas## /_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_## * ****Education:**** Post-secondary diploma (College or University) in Marketing, Sales or a related field* ****Specialized knowledge:**** Ring Central, Computer systems, Google Suites, ERP, CRM* ****Skills**:** good written and oral communication English/ French an asset;* ****Experience:**** 2 to 5 years of experience in a similar position* ****Competencies:**** time management, team collaboration, excellent communication and interpersonal skills**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** ******We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
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