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Medical Office Administrator

3 weeks ago

Mississauga, Canada Kartar Health Full time

Job Profile: Medical Office Administrator

**General Responsibilities**:
Creates a positive experience by welcoming and assisting patients. Coordinates and organises appointments to facilitate smooth operations of the healthcare environment. Support patients through personal encounters and electronic communications to provide the best possible patient experience. Receive and execute direction from physicians and other team members and remain professional to ensure the success of the business.

**Functional Responsibilities**:
Responsibilities will include but are not limited to:

- Providing high touch customer service
- Make and receive phone calls to and from patients
- Send and reply to text messages to and from patients
- Index and inbox incoming faxes through EMR
- Scanning and filing/inboxing in EMR (physical and electronic copies)
- Electronically send and follow up on blood work requisitions to patients as directed by the physician
- Schedule appointments as directed by physicians or as part of the patients program
- Bill and ship supplements for patients using physical terminal or online terminal
- Bill, collect credit payments and register patients into Kartar Health
- Monitor Triannual/annual billing and ensure billing is up to date
- Input Patients into EMR eg. Online bookings
- Add events to Kartar Health team calendar
- Completing administrative tasks assigned through team project management system
- Manage unmatched labs in the doctors EMR inbox
- Complete tasks daily in EMR
- Send/follow up on referrals to providers outside of Kartar Health
- Manage/book incoming Lifestyle, Pap, IUD referrals
- Send requisitions etc as tasked by physicians
- Prepare records when approved by physician for transfer to a clinic outside of Kartar Health
- Assist Clinic Manager and Kartar Health team with miscellaneous tasks
- Attend Kartar Health Staff or Medical meetings
- Clean and sanitise medical rooms, equipment and clinic surfaces
- Conduct intake with patients including preparing patients charts by obtaining personal and health information
- Taking patients vital signs (BP, weight, height etc.) and documenting in the chart
- Promoting patient safety by maintaining a clean and hygienic environment
- Enrol new patients (Invoice, send consents, send task to provider, set program tag in accuro, send initial consents)
- Track supplement inventory, order when needed
- Strategically ordering amounts
- Manage Asana tasks
- Accuro support calls when needed
- Weave support calls when needed
- Prepare meeting agendas
- Pick up/Drop off supplements to be shipped at Canada Post
- Bookkeeping
- Make sure TR and annual payments completed, follow up to get new CC info if declined

**Qualification requirements**:

- Accuro EMR experience
- High school diploma or equivalent
- MOA diploma or 2 years of related office experience
- Microsoft office experience, word and excel an asset
- Willingness to learn and use new digital products/software
- Adaptable to a dynamic environment
- Attendance of professional/team development activities outside of work hours (Occasional)
- Excellent written and verbal communication skills

**Growth Opportunities**:

- Possible attendance for training & conference to improve medical knowledge and skills outside of working hours
- Professional/team development activities
- Initiating management growth and development

Our business hours are Monday through Friday 9am-5pm. We are currently seeking to fill a permanent full time position.

$20 per hour based on previous experience and skills

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L4Y 4C5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have Accuro EMR experience?

**Language**:

- English (required)

Work Location: In person